Contact NASWA

National Association of State Workforce Agencies
(NASWA)

444 North Capitol Street
N.W. Suite 142
Washington, D.C. 20001
Ph: (202) 434-8020
Fax: (202) 434-8033

 
Information Technology Support Center
(ITSC)

444 North Capitol Street
N.W. Suite 300
Washington, D.C. 20001
Ph: (202) 650-5150
Fax: (202) 347-9870

Staff Directory

Lori Adams, Veterans Affairs Manager & NLx Senior Advisor
Direct Phone Number: (202) 434-8045  
ladams@naswa.org
Staff Responsibilities
  • Staff, Veterans Affairs Committee
  • Senior Advisor to the NASWA NLx Director
  • Develop NLx Outreach and Educational Materials
  •  Conduct research for NLx policy discussions
  • Assist in NLx and Veterans Employment Related Events and Topics
  • Research and complete award opportunities

Allan Alt, Senior Business Analyst
Direct Phone Number: (202) 870-2397  
aalt@naswa.org
Staff Responsibilities
  • UI Business Liaison to States
  • Business Process Analysis and Recommendations
  • Use Case and Requirements Development
  • UI IT Modernization Project Support

Louis Ansaldi, ITSC Technical Director
Direct Phone Number: (202) 650-5152  
lou.ansaldi@itsc.org
Staff Responsibilities
  • ITSC Technology Director
  • UI IT Modernization Single State and Consortia Advisory Services
  • Software Engineering
  • Systems and Business Architect
  • Use Case and Requirements development
  • Proposal Development, Review and Evaluations
  • Oversee and advise on all ITSC technology initiatives

Patricia Auerbach, Workforce Project Analyst
Direct Phone Number: (202) 650-5160  
pauerbach@naswa.org
Staff Responsibilities
  • Staff Matter Expert Workforce Development
  • Identify and Document State and Local Best Practices in the Workforce Development program areas
  • Review and evaluate vendor and state proposals
  • conduct Research in various Workforce Development initiatives
  • Develop and write analytical reports

Brandon Barr, Staff Assistant
Direct Phone Number: (202) 434-8018  
bbarr@naswa.org
Staff Responsibilities
  • Performs all support team responsibilities
  • Works with ITSC Director on technology projects for the Unemployment Insurance program
  • Reviews documents, legislation, policies, surveys and studies; conducts analysis and provides reports or synopsis for ITSC staff and members
  • Conducts special projects such as developing: creating searchable databases, spreadsheets, charts, and graphs for presentations
  • Serves as Human Resources contact: corresponds with job applicants, processes New Hires, trains and provides orientation, maintains time sheets, orders cellular equipment, and maintains an equipment inventory
  • Maintains ITSC projects in SharePoint
  • Offers meeting support for the ITSC Steering Committee and SIDES Training Sessions
  • Maintains ITSC Project Plans in MS Project and produces reports as required

Support Team Responsibilities

  • Answers general telephone calls and greets visitors
  • Processes state mailings
  • Prepares and ships Federal Express packages
  • Photocopies and faxes documents
  • Sets up in-house meetings, orders AV equipment, and makes food arrangements
  • Provides administrative support for national membership conferences
  • Supports other team members with their committee meetings and conferences
  • Offers executive assistance when necessary
  • Assists callers with the NASWA website questions/issues, offers recommendations for website improvements
  • Provides all necessary support for various CESER projects - including mailings, meeting arrangement, etc.
  • Supports appropriate CESER contractors
  • Identifies supply needs and when appropriate orders office supplies
  • Offers recommendations for workflow process improvements
  • Assists state members in opening NASWA website accounts

Laura Boyett, UI Integrity Subject Matter Expert
Direct Phone Number: (207) 441-8283  
lboyett@naswa.org
Staff Responsibilities
  • UI Subject Matter Expert
  • UI Integrity Center State Contact

Cynthia Burns, UI Subject Matter Expert
Direct Phone Number: (410) 795-0582  
cburns@naswa.org
Staff Responsibilities
  • UI Program Analyst
  • UI Business Liaison to States
  • Proposal Evaluations
  • Business Process Review and Analysis
  • Update UI Section on ITSC Website

Wanda Burth, UI Training Administrator
Direct Phone Number: (202) 744-2911  
wburth@naswa.org
Staff Responsibilities
  • Develop curriculum for in-person courses regarding several USDOL program areas
  • Deliver in-person courses
  • Develop and maintain a web site for class notes
  • Develop and maintain eLearning solutions for suitable topics
  • Develop and maintain a record keeping system for course participation
  • Deliver live on-line training sessions
  • Review RFP's for training related topics

Tom Byerley, SIDES Operations Director
Direct Phone Number: (503) 303-4156  
tom.byerley@itsc.org
Staff Responsibilities
  • Provide monthly updates and respond to Ad Hoc requests for data and other information regarding SIDES to senior-level USDOL staff
  • Coordinate and provide technical and business support to States, Employers, and Third Party Administrators (TPAs) during the development and implementation of SIDES
  • Broker consensus agreements between states and employer/TPAs as necessary to facillitate implementation of SIDES.

Karen Carter, Digital Library Subject Matter Expert
Direct Phone Number: (571) 201-5646  
kcarter@naswa.org
Staff Responsibilities
  • Provides subject matter experience in the area of library and information science for the UI Integrity Digital Library.
  • Collaborates on detailed project planning, library implementation, policy development, and content / curation strategy.
  • Assists in the overall development, implementation, and support of the UI Integrity Digital Library.

Yvette Chocolaad, Policy Director
Direct Phone Number: (202) 434-8046  
ychocolaad@naswa.org
Staff Responsibilities
  • Staff Director, Employment and Training Committee
  • Program areas including: Federal-state workforce development system and Reemployment of UI claimants
  • Manager and contributor, NASWA/CESER research projects including: Recovery Act study for ETA; UI program survey project for Urban Institute/Rockefeller Foundation; Workforce programs survey project for Urban Institute/Rockefeller Foundation; and the Promising reemployment practices project for ETA
  • Special projects, such as writing policy papers and editing reports
  • Research and policy analysis; program evaluation; survey design
  • Member, National Academy of Social Insurance

James Cotter, Project Manager
Direct Phone Number: (703) 587-8353  
jcotter@naswa.org
Staff Responsibilities
  • CESER UI Center of Integrity
  • Project Management Consultant

Alisha Felder, Accountant
Direct Phone Number: (202) 434-8010  
afelder@naswa.org
Staff Responsibilities
  • NASWA and CESER Payables
  • Assists with AJLA accounting
  • Meetings and Conferences accounting support
  • Credit Card Processing Manager
  • Assists in Contracts Management for NASWA

Pam Gerassimides, Assistant Executive Director & National Labor Exchange Director
Direct Phone Number: (202) 434-8026  
pgerassimides@naswa.org
Staff Responsibilities
  • National Labor Exchange Director
  • Operations Committee of National Labor Exchange Member
  • America's Job Link Alliance Liaison
  • International Development Activities

Randy Gillespie, Project Director (CESER)
Direct Phone Number: (317) 748-8779  
rgillespie@naswa.org
Staff Responsibilities
  • CESER UI Center of Integrity Project Director

Shirley Gresham, Lead Instructional Designer
Direct Phone Number: (858) 245-7073  
sgresham@naswa.org
Staff Responsibilities
  • Leads diverse teams of Instructional Designers and Unemployment Insurance Subject Matter Experts in the development of training certificate programs and individual courses to be offered by the UINIA. 
  • Works with the Project Manager to develop quality standards and requirements to be met by the Instructional Design teams. 
  • Ensures that all curriculum and training developed for delivery through the Academy meets established standards, including but not limited to SCORM and Section 508 of the Americans with Disabilities Act.
  • Takes an active role in assisting with the development of detailed curriculum delivery plans, delivery timelines, content development prioritization, quality assurance, and Instructional Design contractor procurement and selection.   
  • Oversees the day-to-day activities of the Instructional Design/SME teams to ensure the successful delivery of curriculum according to established schedules and quality standards.   
  • Participates in project planning meetings and stakeholder meetings as needed and requested.  While the majority of these meetings will be conducted via WebEx or electronically, attendance may require travel to locations throughout the country.      

Sara Hall Phillips, Project Manager/UI Subject Matter Expert
Direct Phone Number: (202) 774-0030  
shallphillips@naswa.org
Staff Responsibilities
  • CESER UI Center of Integrity
  • Project Manager
  • Senior UI Subject Matter Expert

Steve Hanle, Network Administrator
Direct Phone Number: (202) 650-5169  
shanle@naswa.org
Staff Responsibilities
  • ITSC Network Administrator
  • SharePoint Administrator
  • SharePoint Developer

Tracy Henchbarger, Learning Strategist
Direct Phone Number: (202) 617-0119  
thenchbarger@naswa.org
Staff Responsibilities
  • Collaborates with UI Subject Experts to create training curriculum, including training for UI IT Modernization projects
  • Develops instructor-led training, e-learning, peripheral training materials, and blended learning
  • Manages the ITSC Learning Center for the distribution of training curriculum and materials
  • Provides community management for the UI Trainers Forum
  • Provides solutions consulting services to state UI personnel on training tools and processes

Hillary Hewko, Policy Analyst
Direct Phone Number: (202) 434-8037  
hhewko@naswa.org
Staff Responsibilities
  • Performs all support team responsibilities
  • Offers meeting support - including, but not limited to: packages, name tents, meetings receipts. and mailings, for the Labor Market Information (LMI) Committee, the Equal Opportunity (EO) Committee, and various CESER projects
  • Offers administrative support for annual conferences
  • Offers administrative support for national membership conferences
  • Offers conference support for Winter Policy Forum
  • Sets up in-house meetings, orders AV equipment, and makes food arrangements
  • Assist in administrative support for Board meetings
  • Offers executive assistance when necessary
  • Maintains NASWA's social media accounts on Facebook, Twitter, YouTube, and RSS Feed
  • Prepares and ships Federal Express packages 

Kevin Knubel, Information Technology Specialist
Direct Phone Number: (202) 440-0555  
kknubel@naswa.org
Staff Responsibilities
  • Assists states with Strategic Planning requirements
  • Reviewing and assisting with the development of Request for Information and Request for Proposal, Proposal Evaluations, Use Case and Requirements Development, and contract negotiations
  • Provides hands-on Quality Assurance support during the design, development, implementation, and operation of  new modern UI IT system.

Thomas J. Kusnirik, Assistant Technology Director
Direct Phone Number: (202) 744-7947  
tkusnirik@naswa.org
Staff Responsibilities
  • ITSC Assistant Technology Director
  • Technical liaison to states
  • Use Case and Requirements development
  • Proposal evaluations
  • Oversee ITSC application development projects
  • UI IT Modernization project support

Brian Langley, Project Manager/UI Subject Matter Expert
Direct Phone Number: (208) 362-7999  
blangley@naswa.org
Staff Responsibilities
  • UI Integrity Center of Excellence
  • Project Manager for State Engagement Effort
  • Senior UI Subject Matter Expert

Colin Lennox, PMO Director
Direct Phone Number: (202) 650-5159  
clennox@naswa.org
Staff Responsibilities
  • ITSC Project Management Office (PMO) Director
  • ITSC Project Management and vendor selection process creation
  • RFP Creation and vendor proposal review lead
  • Project Manager for ITSC Core and State Funded projects

Josie Link, NLx Operations Manager
Direct Phone Number: (202) 434-8029  
jlink@naswa.org
Staff Responsibilities
  • Performs all support team responsbilities
  • Supports NASWA NLx Team
    • Hilton HHonors Program
    • Maintains state status profile on NLx services in each state
    • Creates monthly Google analytic reports for state microsites
    • Processes and reviews reimbursements requests from NLx Steering Committee Members
    • Updates NLx contacts
    • Prepares materials for NLx briefings and presentations
    • Update the NLx Calendar of Events each month and provide NLx Staff with the most up-to-date calendar at the beginning of each month
  • Maintains NASWA's social media accounts on Facebook, Twitter, and YouTube
  • Compiles news articles and recent reports, which relate to state workforce agency activities/accomplishments, unemployment insurance, job training programs, and labor exchange services, for the NASWA Newswire

Support Team Responsibilities

  • Answers general telephone calls and greets visitors
  • Processes state mailings
  • Photocopies and faxes documents
  • Sets up in-house meetings, order AV equipment, and makes food arrangements
  • Provides administrative support for national membership conferences
  • Supports other team members with their committee meetings and conferences
  • Offers executive assistance when necessary
  • Assists callers with the NASWA website questions/issues, offers recommendations for website improvements
  • Provides all necessary support for various CESER projects- including mailings, meeting arrangement, etc.
  • Supports appropriate CESER contractors
  • Identifies supply needs and when appropriate orders office supplies
  • Offers recommendations for workflow process improvements
  • Assists state members in opening NASWA website accounts
  • Assists state members in registering for meetings

Michelle Marshel, Director of Communications
Direct Phone Number: (317) 431-6694  
mmarshel@naswa.org
Staff Responsibilities
  • Internal and external communications
  • Marketing and branding
  • Media relations

Becky Matlock, Unemployment Insurance Subject Matter Expert/Trainer
Direct Phone Number: (202) 815-1373  
bmatlock@naswa.org
Staff Responsibilities
  • Develop and deliver Unemployment Insurance instructor led training programs 
  • Develop and maintain a web site for class notes
  • Develop and maintain eLearning training programs
  • Review RFP's for training related projects
  • Senior UI Subject Matter Expert
  • UI Business Liaison to States
  • Business Process Analysis and Recommendations
  • UI IT Modernization Project Support

David McGuire, Subject Matter Expert
Direct Phone Number: (202) 744-2928  
dmcguire@naswa.org
Staff Responsibilities
  • Senior UI Program Analyst
  • UI Business Liaison to States
  • Proposal Evaluations
  • Business Process Analysis and Recommendations
  • UI IT Modernization Project Support

Jody McMillan, Business Analyst
Direct Phone Number: (385) 313-4787  
jmcmillan@naswa.org
Staff Responsibilities
  • UI Subject Matter Expert
  • UI IT Business Anaylst

Jennifer Mosby, Instructional Designer
Direct Phone Number: (202) 306-3415  
jmosby@naswa.org
Staff Responsibilities
  • Provides needs analyses for UI training initiatives aimed at state UI employees
  • Collaborates with UI Subject Matter Experts to create training curriculum, including training for UI IT Modernization projects
  • Develops curriculum for state and consortium UI IT Modernization efforts and other strategic UI training initiatives
  • Supports state UI IT personnel by responding to inquiries about training needs

Marie Moss, Project Manager
Direct Phone Number: (202) 744-5149  
mmoss@naswa.org
Staff Responsibilities
  • Project Manager for ITSC Core and State Funded Projects
  • UI Business Liaison to the States
  • UI Business Process and Standard Operating Procedures Review and Analysis
  • Manage an ITSC team of UI and IT Staff Developing Requirements of a New UI IT System
  • Proposal Development, Review and Evaluations

Kevin Naud, Policy Analyst
Direct Phone Number: (202) 434-8031  
knaud@naswa.org
Staff Responsibilities
  • Performs all support team responsibilities
  • Offers meeting support - including, but not limited to: packages, name tents, meeting receipts, and mailings, for the Administration and Finance Committee
  • Supports Director of Congressional, Intergovernmental and Public Affairs
  • Supports Employment and Training Director
  • Supports production of the weekly Bulletin, including developing Excel analyses and Bulletin articles
  • Supports special projects
  • Analyzes reports, documents and prepares summary reports.

Support Team Responsibilities

  • Answers general telephone calls, voicemail and greets visitors
  • Processes state mailings
  • Prepares and ships Federal Express packages
  • Photocopies and faxes documents
  • Sets up in-house meetings, orders AV equipment, and makes food arrangements
  • Provides administrative support for national membership conferences
  • Supports other team members with their committee meetings and conferences
  • Offers executive assistance when necessary
  • Assists callers with the NASWA website questions/issues, offers recommendations for website improvements
  • Provides all necessary support for various CESER projects - including mailings, meeting arrangement, etc.
  • Supports appropriate CESER contractors
  • Identifies supply needs and when appropriate orders office supplies
  • Offers recommendations for workflow process improvements
  • Assists state members in opening NASWA website accounts
  • Assists state members in registering for meetings

Maria Noble, UI Integrity SME
Direct Phone Number: (443) 803-7064  
mnoble@naswa.org
Staff Responsibilities
  • UI BPC Subject Matter Expert
  • UI Integrity Center of Excellence Subject Matter Expert

Christine Paquette, Lead UI Integrity SME
Direct Phone Number: (860) 933-5488  
cpaquette@naswa.org
Staff Responsibilities
  • CESER UI Center of Integrity Subject Matter Expert
  • UI Integrity State Engagement Contact
  • BPC Subject Matter Expert

Jerry Pectol, SIDES Director
Direct Phone Number: (918) 213-0029  
jpectol@naswa.org
Staff Responsibilities
  • Provide monthly updates and respond to Ad Hoc requests for data and other information regarding SIDES to senior-level USDOL staff
  • Coordinate and provide technical and business support to States, Employers, and Third Party Administrators (TPAs) during the development and implementation of SIDES
  • Broker consensus agreements between states and employer/TPAs as necessary to facillitate implementation of SIDES.

J.D. Pinnix, Principal Program Analyst
Direct Phone Number: (202) 577-9360  
jdpinnix@naswa.org
Staff Responsibilities
  • Principle Program Analyst
  • Technical liaison to states
  • Use Case and Requirements development
  • Proposal evaluations
  • UI IT Modernization project support

John Quichocho, Product Manager
Direct Phone Number: (202) 650-5165  
jquichocho@naswa.org
Staff Responsibilities
  • Manage the ITSC product line of software tools and services available to states including: OccuCoder, SDDS, Sharepoint Portal Services, Best Practices Repository, Claimant and Employer Message Products and the UI Website Prototype.
  • Support user groups for SDDS and OccuCoder
  • Gather and prioritize new features and enhancements of current ITSC products
  • Develop marketing strategies and tools to encourage states to adopt the products

Barbara Ramsey, UI Subject Matter Expert
Direct Phone Number: (202) 744-4630  
bramsey@naswa.org
Staff Responsibilities
  • Senior Program Analyst
  • UI Business Liaison to States
  • Proposal Evaluations
  • Business Process Analysis an Recommendations
  • UI IT Modernization Project Support

Jon Rickert, Web and Messaging Coordinator
Direct Phone Number: (518) 577-9990  
jrickert@naswa.org
Staff Responsibilities
  • Assist in management of publishing content and design for the NASWA website, as well as ensuring consistent content, messaging and layout, and increasing online presence
  • Manage the publishing of content and Web design for the CoP Integrity Portal, as well as ensuring consistent content, designing layout, streamlining navigation and increasing online presence
  • Assist and advise on technical areas of software, hardware, internet, websites, networks and any security related to these items
  • Create messaging for events, projects, and programs for NASWA

Scott Sanders, Executive Director
Direct Phone Number: (202) 434-8022  
ssanders@naswa.org
Staff Responsibilities
  • NASWA Chief Executive Officer
  • CESER Chief Executive Officer
  • Signing NASWA/CESER Contracts
  • National Labor Exchange Executive Committee Member
  • NASWA Board of Directors Liaison
  • U.S. Department of Labor Liaison
  • Federal Agency Liaison
  • Congressional Liaison
  • Public Liaison
  • Business and other Nongovernmental Organization (NGO) Liaison
  • Board Member of the UWC Foundation
  • President's Award Liaison

Cornelia Scruggs, Grant Accountant
Direct Phone Number: (202) 650-5157  
cscruggs@naswa.org
Staff Responsibilities
  • Manages grant reporting, analysis and tracking including budget development grant forecasting, and invoicing associated with each CESER/ITSC grant.
  • General accounting responsibilities related to CESER Grants and contracts.
  • Develops financial accounting reports for management, Board of Directors and ITSC Steering Committee.
  • Ensures organization and funding policies and procedures are followed
  • Interacts with appropriate external entities from USDOL and the State of Maryland.

John C. Sharkey, Part Time State Information Data Exchange System (SIDES) Business Manager
Direct Phone Number: (202) 744-2649  
jsharkey@naswa.org
Staff Responsibilities
  • Develop SIDES Strategic Plan
  • Develop SIDES Operational Budget
  • Design and Implement SIDES Participation Subscription Service and Costs for States
  • Transition Operation and Continued Development of SIDES to New Full time Project Manager

Amanda Smith, Executive Administrative Assistant
Direct Phone Number: (202) 434-8047  
asmith@naswa.org
Staff Responsibilities
  • Monitor and facilitate the personnel recruitment process
  • Oversee and implement employee benefits programs; administer daily operation
  • Provide day-to-day guidance and support to staff regarding employee relation issues
  • Maintain employee personnel files
  • Maintain and update the employee personnel manual
  • Provide new employee orientation
  • Track staff work and leave time in the electronic timekeeping system
  • Construct annual human resource related reports
  • Assist with preparations for the Board of Directors meetings preparations
  • Assist the Executive Director and Deputy Executive Director with administrative and leadership tasks

Amy Smith, Project Manager
Direct Phone Number: (360) 701-2029  
amy.smith@naswa.org
Staff Responsibilities
  • UI Integrity Center of Excellence
  • Manage the development of the UI National Integrity Academy

Julie Squire, Policy Director
Direct Phone Number: (202) 434-8059  
jsquire@naswa.org
Staff Responsibilities
  • Staff Director, Unemployment Insurance Committee
  • Staff Director, Equal Opportunity Committee
  • Program areas include: Adult Education, Equal Opportunity, and Unemployment Insurance
  • Lead for National UI Conference
  • Special projects as assigned

William Starks, UI Integrity Subject Matter Expert
Direct Phone Number: (801) 556-2942  
wstarks@naswa.org
Staff Responsibilities
  • CESER UI Center of Integrity Subject Matter Expert
  • UI Integrity State Engagement Contact
  • BPC Subject Matter Expert

Charlie Terrell, Project Manager
Direct Phone Number: (202) 434-8021  
cterrell@naswa.org
Staff Responsibilities
  • Support NASWA team leads in overseeing and documenting all aspects of the grant
  • Work closely with senior NASWA staff to inform on the scope, direction, and schedule of each project
  • Work with USDOL and IGO team leads for timely updates and project deliverables

Jim Van Erden, Senior Policy Advisor
Direct Phone Number: (202) 434-8027  
jvanerden@naswa.org
Staff Responsibilities
  • Senior Policy Advisor
  • ITSC Project Director
  • UI Actuarial Analysis
  • Survey Design
  • Statistical Analysis
  • Workforce Investment Act
  • Apprenticeship
  • Contract and Grant Administration
  • National Labor Exchange

Joseph Vitale, ITSC Director
Direct Phone Number: (202) 650-5151  
jvitale@naswa.org
Staff Responsibilities
  • ITSC Director
  • USDOL and ITSC Liaison
  • ITSC Steering Committee Liaison

Kristin White, Digital Library Subject Matter Expert
Direct Phone Number: (202) 836-3161  
kwhite@naswa.org
Staff Responsibilities
  • Provides subject matter experience in the area of library and information science for the UI Integrity Digital Library.
  • Collaborates on detailed project planning, library implementation, policy development, and content / curation strategy.
  • Assists in the overall development, implementation, and support of the UI Integrity Digital Library.




Affiliates

  • Title VI Consulting, LLP
  • On Point Technology, Inc.
  • NVTI Training Solutions
  • Sagitec
  • Maher & Maher