Lean Implementation in the Pennsylvania Unemployment Compensation Program



Presentation by Susan Dickinson, Director, Office of Unemployment Compensation Benefits Policy, and Nsungwe Shamatutu, Director, Office of Unemployment Compensation Service Centers, Pennsylvania Department of Labor & Industry from the Throw Your Own Tea Party: Inspire Change! Promising Practices in UI Operations workshop during the 2019 Workforce Summit and UI Directors' Conference in Boston, MA.

Presenters

Susan Dickinson, Director, Office of Unemployment Compensation Benefits Policy, Pennsylvania Department of Labor & Industry
Nsungwe Shamatutu, Director, Office of Unemployment Compensation Service Centers, Pennsylvania Department of Labor & Industry