Concurrent Session: Drawing a Straight Line: Process Improvements

There is no question that the shortest distance between two points is a straight line. As you are preparing for modernization and program improvements, are you resolving workarounds and streamlining processes? This session will have you taking a second look at how you are approaching system improvements.

Moderator

Julianne Whitney, Senior Business Analyst, Utah Department of Workforce Services

Speakers

Nsungwe Shamatutu, Director of UC Service Centers, Pennsylvania Office of Unemployment Compensation 

Laketta Ware, ES Employment Specialist IV, Mississippi Department of Employment Security 

Allan Alt, Senior Business Analyst, UI ITSC, NASWA

Marie Larson, Project Manager, UI ITSC, NASWA