Harnessing Technologies for Stellar Customer Service

How is your workforce agency or division using technology to drive better customer service? Join several states as they take you on a technology tour. We’ll go from the broad to the specific and cover a lot of ground--from direct service to learning technologies, from customer service data analytics to insight driven marketing. Join the
discussion — and, if you have a practice to share, bring a one-page summary and we’ll share it with attendees.