Supervisory Tax Examiner(Paid Family Leave) – Collections GR. 13
DC Department of Employment Services (DOES)
This individual is responsible for all day to day operations of the Collections department. May assist legal counsel with complex collection and appeal cases involving legal issues related to District of Columbia laws and regulations and refer significant discrepancies to the Office of General Counsel; resolves and respond to employer’s calls, letters, and emails that have been escalated concerning tax collections issues; designs, writes, evaluates and modifies collection procedure to ensure compliance with legal requirements; stays informed on guidelines related to the District Universal Paid Leave Act and the D.C. Unemployment Compensation Act; directs and supervises the tax collections Unit by overseeing the daily activities of tax collections staff; ensure that customer service goals and expectations are met by team members.
Provides the full range of technical and administrative supervision for staff under the Collections Unit, including assigning, directing, and reviewing the work of subordinate employees. Monitors staff communication and unit goals, coaches and counsels employees as needed. Recommends promotions, status changes, disciplinary actions and interfaces with employees, union employees and representatives on various matters. Develops and ensures that documentation regarding employees’ work is recorded in a manner that will ensure an accurate yearly evaluation.