UI Subject Matter Expert/Program Specialist

National Association of State Workforce Agencies (NASWA)



The SIDES Program Specialist works within the NASWA SIDES Team and reports to the SIDES Program Manager. This position provides high-level and collaborative support to the SIDES efforts and works independently with states and employers/third-party administrators (TPAs) who are participants or are potential participants in SIDES. SIDES efforts include creating and executing a program that result in the participation of SIDES by states and employers, overseeing SIDES participant training with a focus on unemployment insurance integrity, and engaging with specific states to create and execute plans that will impact the UI improper payment rate (IPPR). The Program Specialist will work closely with state UI subject matter expert (SME) staff, state IT staff, UI leadership and private sector staff in the understanding and implementation of the SIDES exchanges, as well as assist in employer outreach.