UI Subject Matter Expert/Senior UI Subject Matter Expert - UI Integrity Center

National Association of State Workforce Agencies



The UI SME/Senior UI SME works within the UI Integrity Center and reports to the State Engagement Project Manager. This position will conduct research, identify state and national promising practices in UI integrity operations, and participate as part of Integrity Services Teams engaging with states to assess and create recommendations for operational improvements. There are several different approaches that will be taken to address a state’s integrity challenges that will involve staff and project managers from various other teams within the Center including: Behavioral Insights, Integrity Data Hub, National Integrity Academy, and Research and Evaluation teams and this position(s) will participate as part of an integrated team in that effort.

This position may also serve as a Center State Liaison to assigned states. State Liaison duties include forming relationships with state UI leadership and integrity staff, offering the full suite of tools and services available from the Center, and maintaining visibility on integrity operations, challenges, and successes in assigned states.

Additional SME duties include; conducting research and analysis of states’ improper payment root causes in an effort to understand the cause/effect of current policy, procedure, and laws on a specific root cause IPPR, leading on-site state visits to observe and develop an understanding of the state’s operational capabilities, work closely with each state to draft and finalize a state specific UI integrity report that includes specific details about what/how changes may be implemented and how Center resources may contribute to the effort, collect recommendations on successful practices and outcomes, and author various reports and templates, including a final outcomes report related to the state specific integrity operations.