Unemployment Insurance Project Coordinator (Remote)

NASWA American Rescue Plan Act (ARPA) Services Team

Background on NASWA

The National Association of State Workforce Agencies (NASWA) is the national organization representing all 50 state workforce agencies, D.C., and U.S. territories. These agencies deliver training, employment, career, and business services, in addition to administering the unemployment insurance, veteran reemployment, and labor market information programs. NASWA provides policy expertise, shares promising state practices, and promotes state innovation and leadership in workforce development.

Background on ARPA Projects

NASWA’s arm for education, research and technology work on unemployment insurance issues is named The Center for Employment Security Education and Research (CESER). CESER is providing support to the USDOL Tiger Teams initiative as part of USDOL’s effort, under the American Rescue Plan Act (ARPA), to specifically address the most acute challenges state UI systems have faced over the last few years. Through an existing and ongoing infrastructure, Tiger Teams provide direct technical assistance to state UI programs through multi-disciplinary teams of experts, deployed to states to conduct intensive discovery assessments, provide resources for identification verification, and propose solutions to address fraud and equitable access. Following the Tiger Teams discovery sessions and assessments, NASWA ARPA Services Team may deploy staff to assist in the Project Coordination and technical assistance in the implementation of approved recommendation business use cases.

Position Overview

This position is a project coordinator. The successful applicant will coordinate with internal and external teams of UI professionals and Subject Matter Experts in a variety of roles, including leading a diverse team across multiple organizations in discovery sessions, assessments, and development of recommendations related to state UI operations in timeliness performance, fraud prevention and detection, and Equity in Accessibility. Additionally, this position may also be assigned to coordinate the implementation of numerous concurrent UI projects in states. In this role, the successful applicant will assist states in the initiation, planning, execution, monitoring and controlling of operational enhancement projects and related IT systems in the state UI program.

Working under the supervision of the NASWA/CESER ARPA Projects Leadership Team, this role will be responsible for working with individual state UI programs to ensure designated state grant-funded projects are developed, implemented, and completed on-time and on-budget.

Roles and Responsibilities

  • Lead diverse team of NASWA and outside partners in ARPA Tiger Team state engagements designed to define, diagnose, and propose recommendations to UI operational and technological challenges across three pillars: Timeliness Performance, Fraud Prevention and Detection, and Equity in Accessibility.
  • Coordinate the implementation of approved recommendations in states requesting project management support following ARPA Tiger Team engagements.
  • Creation of project management documentation, as required, including, State Engagement Agreements/Statements of Work, Project Management Plans, project charters, schedules, lessons learned documents, and project reports.
  • Facilitate regular project meetings, assess risks, manage and resolve project issues.
  • Assist states in the development of requirements for RFI/RFP documents to procure solutions necessary for project execution.
  • Escalate any issues to the Project Task Director according to plan.

Competencies and Skills Required

  • Ability to direct and manage project development from beginning to end.
  • Help to define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholder.
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
  • Consult with project stakeholders virtually and/or on-site, as approved, on an ongoing basis.
  • Estimate the resources and participants needed to achieve project goals.
  • Monitor and review the project budget for adherence to plan.
  • Determine and assess need for additional staff and/or consultants.
  • Set and continually manage project expectations with team members and states.
  • Delegate tasks and responsibilities to appropriate personnel and communicate to the ARPA Projects Management any personnel concerns.
  • Track project milestones and deliverables.
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  • In coordination with states, define project success criteria and disseminate to all involved parties throughout project life cycle.
  • Coach and motivate project team members and contractors and influence them to take positive action and accountability for their assigned work.
  • Build, develop, and grow any business relationships vital to the success of the project.
  • Conduct project postmortems and make recommendations for improvements
  • Have experience with Microsoft Project.
  • Possess strong verbal and written communication skills, including an ability to effectively communicate with appropriate teams.
  • Experience with issue detection and resolution across project teams/groups.

Relevant Experience  Required

  • 5 years+ of project management or related UI program operation experience.

Education (including credentials, certificates, etc.):

  • Bachelor’s Degree from an accredited college or university.
  • Project Management Institute (PMI) Certified Project Management Profession (PMP).

Job Details

Location: The position is remote

Report To: ARPA Project Task Director

Term: Full Time for the project duration. 15-month project with an option year for continued funding in 2024. After 15 months, this funding is not guaranteed, and this project may end.

Salary Range: $85-$110,000 per year, commensurate with experience.

Benefits: NASWA offers competitive benefits including an exceptional health care package, 401(k) available at 6 months, educational assistance, a remote work stipend, plentiful time off, and other great options.

Travel Requirements: Required travel will vary depending on the project (10 -25 percent per project)


How to Apply: Submit cover letter and resume to HR@naswa.org by Friday, September 30, 2022


This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. NASWA is an equal opportunity employer. NASWA does not unlawfully discriminate on the basis of race, color, religion, national origin, sex, age, marital status, military status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation or any other characteristic protected by Federal or District of Columbia law. Our non-discrimination policy applies to all facets of employment, including recruiting, hiring, employment, promotion, demotion, dismissal, compensation, and training opportunities