Wicked Awesome Civic Tech: New Standards in Modular, Agile, Customer-Centric Design

In a rapidly changing technology environment, it can be difficult to know whether a vendor’s digital product is truly the best, cheapest, or fastest solution to meet your agency’s needs. Does it feature human-centered, modular design? Is an agile development agreement included? Does it have an automated deployment pipeline to allow for ongoing changes? And do you have the technology talent to help answer those types of questions? In this workshop, you will gain practical tools and real-world examples for investing in flexible products and analyzing return on that investment. You’ll leave with the fundamentals in plain speak to rethink the idea of risk, prove the value of IT investments to leadership, and implement solutions that will better serve your customers.

Moderator: Scott Eychner, Administrator, Workforce Services Division, Montana Department of Labor & Industry
Panelists:
Robin Carnahan, Director of State and Local Practice, 18F, U.S. General Services Administration
Jessie Posilkin, Innovation Specialist, 18F, U.S. General Services Administration