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Workforce IT Support Center

There is a critical need for the workforce development system to adapt more quickly to customer demands while exploring new models and mechanisms for service delivery and increasing its capacity for building and scaling innovations.

The Workforce IT Support Center (Workforce ITSC) is committed to supporting all workforce and education system partners as they work collaboratively to meet current and future customer needs through the effective use of data, technology, and digital age practices.

May Insights

Artificial Intelligence (AI) can play a significant role in agency digital transformation efforts by enabling them to improve service delivery, streamline operations, and enhance citizen engagement.

Technology/Artificial Intelligence

One way AI can help is by automating routine administrative tasks, such as data entry, document processing, and customer service inquiries.  This can free up staff to focus on higher-value tasks and improve efficiency. Additionally, AI-powered chatbots and virtual assistants can provide citizens with instant 

support and guidance on available services, reducing wait times and improving the citizen experience.

AI can also be used to analyze large volumes of data, such as citizen feedback and sentiment data, to gain valuable insights that can inform policy decisions and improve service delivery.

Overall, incorporating AI into digital transformation efforts can help organizations to be more responsive, efficient, and citizen-centric. Check out the Workforce Technology Collection in the NASWA Knowledge Exchange Library for a wealth of resources on AI.

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