AI Solutions in Action
Webinar Details
NASWA invites its members to join us for our AI Solutions in Action webinar series. The fourth webinar in the series is scheduled for Thursday, June 25, 2026, from 2:00-3:00 p.m. ET.
Overview
Indiana is deploying a plain language AI model to transform unemployment insurance operations. Learn how the technology is being used to improve correspondence, streamline documents, and enhance customer experience. This webinar covers real-world implementation, key challenges, and lessons learned.
Presenters
- Kevin Michels - UI Ombudsman, Indiana Department of Workforce Development
- Holly Newell - Chief of UI Operations, Indiana Department of Workforce Development
Who Should Attend?
This webinar is only open to NASWA Members (A Member is a state workforce agency employee or NASWA staff).
Registration Deadline
The deadline to register for this webinar is June 24, 2026, or earlier if capacity is reached. Please contact John Quichocho for questions or additional information.
