Data Quality: The Foundation for Trustworthy Decisions

July 2, 2024
Register by July 02, 2024

Webinar Details

Workforce IT Support Center's "Building Data Literacy for All" is a customized learning opportunity focused on data literacy and the critical role it plays in improving programs and services for customers. This three-part webinar series, designed for Frontline Staff begins on Tuesday, July 2, 2024 (2:00 - 2:45 p.m. ET) with the first session, Data Quality: The Foundation for Trustworthy Decisions.

During this three-part webinar series, attendees will emerge with a better understanding of:

  • The critical role of data in data-based decision-making
  • Typically available datasets and reports
  • How to apply available datasets and reports


In this webinar, participants will develop an understanding of the critical role of data in data-based decision-making.

Participants will be guided through how to apply data-based information along with potential positive outcomes and unintended consequences. Key behaviors to ensure data quality and integrity, including protecting confidential information, will be outlined. Finally, presenters Cynthia Forland, Ph.D. and Scott Wheeler will demonstrate specific examples of how poor data quality and integrity can lead to incorrect and misleading data-based information.


Cynthia Forland, Ph.D. Headshot


Dr. Cynthia Forland, a workforce development and labor market expert, brings vast expertise in policy and analysis from her consultancy and senior management roles as the Washington State Employment Security Department. She has a Ph.D. in political philosophy from the New School for Social Research.




Scott Wheeler Headshot


Mr. Scott Wheeler, a workforce development expert, leverages a decade of leadership at the Washington State Employment Security Department and five years of consultancy. He has a Master’s of Public Administration from Evergreen State College.


This webinar series is focused toward frontline workers who are responsible for collecting data directly from customers. Participants may interact with individual claimants, jobseekers and employers through the Workforce Innovation and Opportunity Act (WIOA), Unemployment Insurance (UI) or other workforce development programs and services.


Session 2 | July 16 (2:00 - 2:45 p.m.) - Decoding Data: Understanding the Reports You Use
Session 3 | July 30 (2:00 - 2:45 p.m.) - Data-Driven Service: Using Reports to Enhance Customer Interactions

All times Eastern


For questions regarding this webinar series, contact witsc@naswa.org.

NASWA Workforce ITSC offers a range of services to support all workforce system partners, NASWA Members and Government Partners, as they work collaboratively to meet current and future customer needs. Learn more about Workforce ITSC: www.naswa.org/witsc