Exchanging Knowledge About the Exchanges: Additional Fact-Finding

April 18, 2024
Register by April 18, 2024

Webinar Details

The NASWA SIDES team is hosting a 4-part webinar series titled Exchanging Knowledge About the Exchanges to provide insight on the implementation of the most utilized exchanges and how the internal process look for state staff. The second part of the series, focused on the Additional Fact-Finding exchange, will be held on Thursday, April 18, 2024, from 1:30 - 2:00 p.m. ET. 


The Additional Fact-Finding (ADF) exchange is utilized to send follow-up questions on Separation Information, Monetary & Potential Charges, and Earnings Verification. Responding electronically to inquiries allows the state workforce agency to make timely and accurate determinations. Using SIDES, UI adjudicators can send up to 10 unique questions to employers, Third-Party Administrators, and Professional Employer Organizations to gather additional, pertinent information.

In this webinar, New Mexico will highlight their latest innovations that Adjudication staff are using to send Requests for Information (RFIs) through SIDES. This webinar is an ideal opportunity to see the benefits and internal workings of the ADF exchange, including electronically sending RFIs with ease and enhancing efficiency/accuracy in communication. We will show what the ADF request will look like for an E-Response employer and demonstrate how to respond to the fact-finding sent by the state.


  • Jeannette Bauer-Westrick - Senior Business Analyst, New Mexico Department of Workforce Solutions
  • Julie Zawislak - Program Specialist, NASWA


This webinar series is open to all NASWA member agency personnel.

  • UI Benefits and Tax Managers
  • Adjudication and Benefit Payment Control staff
  • Information Technology (IT) staff, including Business Analysts, Project Managers, Software Providers, System Analysts, Programmers, Help Desk Team Members, and SIDES Developers and Liaisons


For questions regarding this webinar series, contact uisides@naswa.org.