Webinar
Managing Vendors and Post Go-Live Issues
November 5, 2026
Register by November 04, 2026
Webinar Details
The Unemployment Insurance Information Technology Support Center (UI ITSC), funded by the U.S. Department of Labor (USDOL), is hosting a webinar on Thursday, Nov. 5, 2026 at 2 p.m. ET.
This webinar will explore strategies for managing vendors and resolving issues after a new UI system goes live. Effective vendor oversight and issue management are essential to successful UI system implementation and ongoing operations. This session will explore practical strategies for setting clear expectations, coordinating vendor support and strengthening accountability across multi-vendor UI programs.
What You'll Learn
- Setting clear expectations: Establish measurable service-level agreements, define ownership and ensure knowledge transfer requirements are met.
- Managing post-launch issues: Coordinate vendor support using a shared issue log and clearly defined stabilization exit criteria.
- Strengthening accountability: Clarify decision-making roles, monitor vendor performance and implement a documented escalation process.
Who Should Attend
This session is designed for UI leaders, technology teams, project managers, and staff responsible for vendor management and oversite.
