Strengthening Integrity Through Collaboration and Communication

The Integrity Center's State Engagement Team is hosting its third in a series of webinars titled, Strengthening Integrity Through Collaboration and Communication, on Wednesday, September 30, 2026, from 2:00 - 3:00 p.m. ET. The Integrity Center is funded by the U.S. Department of Labor.

Overview

Join us for a discussion on how effective teamwork between Benefit Accuracy Measurement (BAM) and program operations can improve UI integrity. In this webinar, staff from Kansas, Massachusetts, and Washington will discuss: 

• how BAM findings are communicated
• how to identify trends and underlying causes
• how those insights lead to operational, training, policy, system, or communication improvements

Bring your questions! Q&A will follow the discussion.

Moderators

• Emily Savard - State Engagement Manager, UI Integrity Center

Panelists

• Sara Emde - BAM & BTQ Supervisor, Kansas Department of Labor
• Shannon Young - Deputy Contact Center Manager, Kansas Department of Labor
• Susan Saulnier - Director of UI Performs, Massachusetts Executive Office of Labor and Workforce Development
• Nicole Walker - Quality Assurance Manager, Washington Employment Security Department

Who Should Attend?

• UI Benefit Operations Managers, Supervisors, and Leads
• BAM Managers, Supervisors, and Leads
• UI Integrity Managers, Supervisors, and Leads
• Training Team

Questions?

For questions regarding this webinar, please email integrity@naswa.org.