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E&T-Tech Joint Virtual Roundtable Session on Labor Exchange and Case Management System Modernization

On November 17, NASWA’s E&T and Tech Committees convened a joint virtual roundtable session with over 120 attendees. The session provided state workforce leaders with the opportunity to share insights, information, and experiences from recent labor exchange and case management system modernization projects. The meeting began with remarks from Wyoming’s Department of Workforce Services and was followed by a state roundtable session where states discussed recent modernization efforts.

Lessons Learned Examples

  • Engage local and regional stakeholders early and throughout the procurement process. 
  • Review and analyze business processes prior to procurement. 
  • Evaluate data migration complexity and the potential costs associated with rebuilding data structure. 
  • Prioritize improving user experience for employers, job seekers, and staff in the Request for Proposals. 
  • Ensure current vendor is contracted for the duration of the procurement process. 

Workforce ITSC Resources for Navigating Case Management and Labor Exchange Modernization 

The roundtable emphasized the importance of collaboration and continuous learning in navigating the complexities of modernization. Workforce ITSC recognizes these challenges and offers a range of supportive services and tools to assist states in effectively implementing key lessons learned during their modernization and technology projects.

Explore the Online Tools

  • Search the Procurement Portal to find Requests for Information (RFI) and Requests for Proposals (RFP) from recent state procurements for case management and labor exchange systems. 
  • Visit State Technology Profiles to connect and learn from states that have implemented modernization projects with specific vendors. Leverage the experiences of others to inform your decision-making process. 
  • Search the Solutions Marketplace to research relevant vendors and consultants working with states. 

Request Research Assistance & Advisory Services
Email WITSC@NASWA.ORG for more information.

  • Research Assistance: The Workforce ITSC team offers assistance in compiling information and directing your team to relevant resources found in our online tools and research. 
  • Advisory Services: Workforce ITSC is dedicated to developing innovative and customized solutions in alignment with the requirements of the digital era, providing fee-based advisory and consultation services to states for modernization projects. 

Stay Tuned for Additional Resources!

This year, Workforce ITSC Advisory Services has spearheaded the Aligned Case Management Institute. This initiative brings together states to align their case management systems, enhance holistic service delivery, and improve the overall customer experience. Workforce ITSC will be releasing a replicable framework and on-demand toolkit addressing shared needs within the public workforce system next year.

Government employees supporting Workforce Innovation and Opportunity Act programs can access the resources mentioned above at no cost, whether they are NASWA State Members (State Workforce Agency Employees) or Government Partners (Federal/State (Non-SWA Employees)/Local Government Agencies). Register for an account today!