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Wednesday, December 8
3:30 pm - 5:00 pm

Closing Plenary Session

Austin Grand Ballroom – 6th floor

Description

A Word from Our Gold Sponsors

Bank of America, CATCH Intelligence, Coursera, CSG Government Solutions, LinkedIn, and Talkdesk

Ohio P3 Model

Bringing a private-sector mindset into solving government problems. Ohio has partnered with a number of private-sector resources during the pandemic to strategize and implement improvements in key areas including fraud (prevention, detection and recovery), ID verification tools, Contact Center workflows, and adjudication timeliness.

Presenter:

  •  Matt Damschroder, Director, Ohio Department of Job and Family Services
  • Jeff Ficke, Founder & Managing Partner, Russell Allen Partners


Labor Shortages: Causes, Consequences, and State Responses

Current labor shortages suggest labor is in high demand in some sectors and workers more discerning. Come hear an economist speak on the myths and realities around labor shortages and other labor market issues. Three state workforce agencies will then share their strategies to support American workers and businesses. From talent pipeline and reemployment strategies to strategies that help businesses measure and improve job quality, to strategies addressing barriers that keep potential workers from diving (or diving more deeply) into the labor pool...we’ve got it covered.

Presenter:

  • Peter Cappelli, George W. Taylor Professor of Management, Director – Center for Human Resources, The Wharton School, and Professor of Education, University of Pennsylvania

Moderator:

  • Courtney Arbour, Director, Workforce Division, Texas Workforce Commission

Panelists:

  • Robert Asaro-Angelo, NASWA Board of Directors Chair and Commissioner, New Jersey Department of Labor and Workforce Development
  • Jacqueline Buck, Director of Workforce Strategy and Employer Service, Minnesota Department of Employment and Economic Development

NASWA Affiliates