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Wednesday, September 21
11:15 am - 12:30 pm

Concurrent Breakout Session: Customer Connections - Translating UI Into Plain Language

Ambassador Room - 2nd Level


Tracks: Communications | Unemployment Insurance

Customer Connections - Translating UI Into Plain Language

This session will provide information and tips on plain language to help UI agencies revise or create new communications that are easier for UI customers (and staff!) to understand and use. Come hear UI and Communications leaders share their experiences and insights in bringing their communications into plain language. You’ll come away with practical information and resources to ease the path from UI-speak into plain language.


Melanie Sampson, Director, Clear Language Lab Program 


Susan Dickinson, Deputy Secretary, UC Programs, Pennsylvania Department of Labor & Industry
Paul Martin, Administrator, Unemployment Insurance Division, Montana Department of Labor and Industry
Suzan McKechnie, Director, Benefits Services, Maine Department of Labor
Jessica Picard, Communications Manager, Maine Department of Labor
Dorothy Weaver, Director, Communications and Outreach, South Carolina Department of Employment and Workforce