Tracks: Administrators, Comms, E&T, EO, Tech, and UI 

Innovations in Integrating Customer Experience Communications, Design, Accessibility, and Equity that Will Leave You Spellbound

Immerse yourself in a world of magic and innovation. Journey through captivating insights on customer experience, communication, design, accessibility, and equity. Discover the secrets to forge deep connections, infuse your programs with enchanting user-friendly design, and create inclusive experiences for all. Unravel the magical secrets and witness real-world examples of successful integration and practices. Join us for a spellbinding adventure that will leave you equipped to craft unforgettable customer experiences.

MODERATOR

Tara Hutchison, Communications Director, Alabama Department of Labor

PANELISTS

Janice Cho, Office of Innovation, New Jersey Department of Labor and Workforce Development
Cami Feek, Commissioner, Washington State Employment Security Department
Matthew LaPalm, Customer Experience Team Manager, Washington State Employment Security Department
Shahrazad Ledan, Director, Office of Benefit Appeals, New Jersey Department of Labor and Workforce Development
Loree Levy, Public Affairs Branch Director, California Employment Development Department