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Wednesday, September 13
10:30 am - 11:30 am

Concurrent Breakout Session: Once Upon a Time: Tales of UI IT Modernization

San Gabriel (Lobby Level)


Tracks: Tech and UI 

Once Upon a Time: Tales of UI IT Modernization

Dive into the storybook of UI IT modernization, where magical transformations breathe life into outdated systems and user experiences are elevated to new heights. States will recount their adventures against legacy constraints, their triumphs over technical obstacles, and the invaluable lessons they learned along the way. Let these tales inspire and guide you as you embark on your own remarkable journey of transformation and endless possibilities.


David Gerstenfeld, Director, Oregon Employment Department


Julia Dale, Director, Michigan Unemployment Insurance Agency
Lizabeth Thomas, Unemployment Insurance Modernization Project Manager, Hawaii Department of Labor and Industrial Relations
William Trusky, Executive Deputy Secretary, Pennsylvania Department of Labor and Industry

NASWA Affiliates