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Thursday, September 20
5:30 am - 6:45 am

Harnessing Technologies for Stellar Customer Service

East Meeting Room C

Description

How is your workforce agency or division using technology to drive better customer service? Join several states as they take you on a technology tour. We’ll go from the broad to the specific and cover a lot of ground--from direct service to learning technologies, from customer service data analytics to insight driven marketing. Join the
discussion — and, if you have a practice to share, bring a one-page summary and we’ll share it with attendees.

Moderator

  • Ms., Elizabeth, Carver, Workforce Development Policy Director*, Utah Department of Workforce Services

NASWA Affiliates