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2018 Workforce Summit & UI Directors’ Conference

Highlights Video

Click the (PLAY) button above to watch highlights video from the 2018 Workforce Summit & UI Directors' Conference | 82nd Annual Meeting.

The National Association of State Workforce Agencies and the Alabama Department of Labor hosted the Workforce Summit & UI Directors' Conference | 82nd Annual Meeting in Birmingham, Alabama, September 19-21, 2018.

This year's conference format was super-charged as workforce development and UI topics, along with IT and Legal were integrated for the first time! The UI Directors' Conference and IT & Legal Issues Forum was combined with the Annual Meeting, bringing a more robust, diversified and well-rounded conversation to the conference. Committee meetings and a Board of Directors meeting took place prior to the conference.

Over 500 people attended the conference, which was the largest conference NASWA has ever held!

  • Most of the nation's governor-appointed workforce agency leaders were in attendance, along with their key staff.
  • Representatives from employers across the country participated, many workforce stakeholders were there and others with expertise in the workforce development arena.
  • Of those responding, 95% said they will return next year and 81% reported the conference content was above average to outstanding!
  • See the Summit twitter feed at #NASWASummit18.

Mark Your Calendars! Next year's Workforce Summit & UI Directors' Conference will be held September 10 - 12, 2019 at the Boston Park Plaza Hotel in Boston, Massachusetts!

2018 Workforce Summit & UI Directors’ Conference Schedule

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2018 Workforce Summit & UI Directors’ Conference Presentations

Wednesday, September 19, 2018

Catching up with the Executive Director | Sept 2018

Session: PLENARY SESSION | Wednesday September 19, 2018 | 3:00 PM
Presenter(s):
  • Sanders, Scott - National Association of State Workforce Agencies

U.S. Department of Labor, Employment and Training Administration (ETA)

Session: PLENARY SESSION | Wednesday September 19, 2018 | 3:00 PM
Presenter(s):
  • Gilbert, Gay - USDOL - Employment and Training Administration (ETA)
  • Ahlstrand, Amanda - USDOL Employment and Training Administration (ETA)
  • Ladd, John - USDOL Employment and Training Administration (ETA)

Thursday, September 20, 2018

2018 Significant New Cases

Session: Case Law Update and Emerging Legal Issues | Thursday September 20, 2018 | 8:00 AM
Presenter(s):
  • Garner, Jim - USDOL Employment and Training Administration (ETA)

Unemployment Insurance Legal Issues

Session: Case Law Update and Emerging Legal Issues | Thursday September 20, 2018 | 8:00 AM
Presenter(s):
  • Garner, Jim - USDOL Employment and Training Administration (ETA)

DirectEmployers & Workforce: Connecting Our Resources

Session: DirectEmployers 101: Learn About DirectEmployers Members and Engagement with Employers | Thursday September 20, 2018 | 8:00 AM
Presenter(s):
  • Bernhardt, Jen - DirectEmployers Association
  • Merriman, Christy - DirectEmployers Association

Creating Efficient Customer Service through Process Improvement at the Nebraska Claims Center

Session: UI Operations Focus: Presentations and Discussion on Improving Business Processes and Customer Service | Thursday September 20, 2018 | 8:00 AM
Presenter(s):
  • Spangler, Nellie - Nebraska Department of Labor

From Ordinary to Innovators

Session: UI Operations Focus: Presentations and Discussion on Improving Business Processes and Customer Service | Thursday September 20, 2018 | 8:00 AM
Presenter(s):
  • Taylor, Tomas - New Mexico Department of Workforce Solutions
  • Gosu, Anil - Deloitte Consulting

Utah DWS - Telecommuting

Session: UI Operations Focus: Presentations and Discussion on Improving Business Processes and Customer Service | Thursday September 20, 2018 | 8:00 AM
Presenter(s):
  • Burt, Kevin - Utah Department of Workforce Services

Grow Your Agency Brand and Value - UT

Session: Grow Your Agency Brand and Value: Communicating Labor Market Data | Thursday September 20, 2018 | 9:30 AM
Presenter(s):
  • McDonald, Nate - Utah Department of Workforce Services

South Dakota Department of Labor and Regulation’s Message 2018

Session: Grow Your Agency Brand and Value: Communicating Labor Market Data | Thursday September 20, 2018 | 9:30 AM
Presenter(s):
  • Lane, Melodee - South Dakota Department of Labor and Regulation
  • Dovre, Dawn - South Dakota Department of Labor and Regulation

Client Tracking System (CTS) - NV

Session: Harnessing Technologies for Stellar Customer Service | Thursday September 20, 2018 | 9:30 AM
Presenter(s):
  • Daseler, Ben - Nevada Department of Employment, Training & Rehabilitation

Technology-Based Learning in States and American Job Centers

Session: Harnessing Technologies for Stellar Customer Service | Thursday September 20, 2018 | 9:30 AM
Presenter(s):
  • Cropper, Porsha - Abt Associates Inc.

Workforce OneTouch™ - TN

Session: Harnessing Technologies for Stellar Customer Service | Thursday September 20, 2018 | 9:30 AM
Presenter(s):
  • Daseler, Ben - Nevada Department of Employment, Training & Rehabilitation
  • Thomas, Deniece - Tennessee Department of Labor & Workforce Development

Legal Hot Topics and Conversation with USDOL Unemployment Insurance Legal Issues

Session: Legal Hot Topics and Conversation with USDOL | Thursday September 20, 2018 | 9:30 AM
Presenter(s):
  • Garner, Jim - USDOL Employment and Training Administration (ETA)

Mastering the Art of the "Nudge": Applying Behavioral Insights to Job Search Assistance

Session: Mastering the Art of the “Nudge”: Applying Behavioral Insights to the Job Search | Thursday September 20, 2018 | 9:30 AM
Presenter(s):
  • Derr, Michelle - Mathematica Inc.
  • Gilbert, Gay - USDOL - Employment and Training Administration (ETA)

Combined - NASWA Workshop Cross Training

Session: Staffing Issues: Training and Cross-Training for Impact | Thursday September 20, 2018 | 9:30 AM
Presenter(s):
  • Westcott, Patsy - Alaska Department of Labor and Workforce Development
  • Suber, Jamie - South Carolina Department of Employment and Workforce
  • Miller, Mike - Utah Department of Workforce Services

Building Shared Components - ID

Session: UI IT Modernization Project Experiences/Model of Building Shared Components | Thursday September 20, 2018 | 9:30 AM
Presenter(s):
  • Allen, Joel - Idaho Department of Labor

Component Sharing

Session: UI IT Modernization Project Experiences/Model of Building Shared Components | Thursday September 20, 2018 | 9:30 AM
Presenter(s):
  • Ansaldi, Lou - National Association of State Workforce Agencies

Model of Building Shared Components - MA

Session: UI IT Modernization Project Experiences/Model of Building Shared Components | Thursday September 20, 2018 | 9:30 AM
Presenter(s):
  • Birkhauser, Cari - Massachusetts Department of Unemployment Assistance

Autonomous Vehicle Technologies: Driving Big Change for America’s Workforce

Session: Autonomous Vehicle Technologies: Driving Big Change for America's Workforce | Thursday September 20, 2018 | 11:00 AM
Presenter(s):
  • Carson, Charles - U.S. Bureau of Labor Statistics - DC

Enlisting and Educating Brand Ambassadors

Session: Everyone's a Workforce Ambassador: Telling Our Story | Thursday September 20, 2018 | 11:00 AM
Presenter(s):
  • Wilson, Curt - Washington State Employment Security Department

Everyone's a Workforce Ambassador: Telling Our Story – MS

Session: Everyone's a Workforce Ambassador: Telling Our Story | Thursday September 20, 2018 | 11:00 AM
Presenter(s):
  • Bell, Dianne - Mississippi Department of Employment Security

Florida’s Ambassador Story

Session: Everyone's a Workforce Ambassador: Telling Our Story | Thursday September 20, 2018 | 11:00 AM
Presenter(s):
  • Blaner, Theresa - Maryland Department of Labor
  • Vause, Tiffany - FloridaCommerce

Maryland Apprenticeship Ambassador Program

Session: Everyone's a Workforce Ambassador: Telling Our Story | Thursday September 20, 2018 | 11:00 AM
Presenter(s):
  • Blaner, Theresa - Maryland Department of Labor

Real Success Stories – MN

Session: Everyone's a Workforce Ambassador: Telling Our Story | Thursday September 20, 2018 | 11:00 AM
Presenter(s):

Inspiration to Implementation- Northrop Grumman

Session: Inspiration to Implementation: Using Customer-Centered Design to Serve Workforce Customers | Thursday September 20, 2018 | 11:00 AM
Presenter(s):
  • Dodson, Joan - Northrop Grumman Corporation

System Roll-Out Experiences

Session: Inspiration to Implementation: Using Customer-Centered Design to Serve Workforce Customers | Thursday September 20, 2018 | 11:00 AM
Presenter(s):
  • Ansaldi, Lou - National Association of State Workforce Agencies

Workforce Connect Demo

Session: Inspiration to Implementation: Using Customer-Centered Design to Serve Workforce Customers | Thursday September 20, 2018 | 11:00 AM
Presenter(s):
  • Kusnirik, Tom - National Association of State Workforce Agencies

Sharing UI Records - NE

Session: Sharing UI Records | Thursday September 20, 2018 | 11:00 AM
Presenter(s):
  • Baker, Phil - Nebraska Department of Labor

Sharing UI Records - North Carolina Unemployment Insurance Wage Record Data

Session: Sharing UI Records | Thursday September 20, 2018 | 11:00 AM
Presenter(s):
  • Outlaw, Lisa - North Carolina Department of Commerce - Division of Employment Security

Sharing UI Records- Process for Obtaining or Requesting Unemployment Insurance Wage Record Data (Texas)

Session: Sharing UI Records | Thursday September 20, 2018 | 11:00 AM
Presenter(s):
  • Kolar, Tim - Michigan Department of Talent and Economic Development

Connecting Business and Community to a Critical Talent Pipeline

Session: Smart Business Engagement: Strategies to Serve Your Employer Customers | Thursday September 20, 2018 | 11:00 AM
Presenter(s):

Missouri's Engagement with Business

Session: Smart Business Engagement: Strategies to Serve Your Employer Customers | Thursday September 20, 2018 | 11:00 AM
Presenter(s):

Smart Business Engagement – IN

Session: Smart Business Engagement: Strategies to Serve Your Employer Customers | Thursday September 20, 2018 | 11:00 AM
Presenter(s):

Smart Business Engagement: Strategies to Serve Business Customers – NYSDOL

Session: Smart Business Engagement: Strategies to Serve Your Employer Customers | Thursday September 20, 2018 | 11:00 AM
Presenter(s):
  • Joseph, Anthony - New York State Department of Labor

Welcoming All Job Seekers: Ensuring Equal Opportunity | States Combined Presentations

Session: Welcoming All Job Seekers: Ensuring Equal Opportunity | Thursday September 20, 2018 | 11:00 AM
Presenter(s):
  • Smith, Danielle - Missouri Department of Higher Education & Workforce Development
  • Weldon, Matthew - Rhode Island Department of Labor and Training
  • Long, Jennifer - Indiana Department of Workforce Development
  • Eckstein, Teresa - Washington State Employment Security Department

U.S. Department of Labor UI State Performance Excellence Awards

Session: Conference Luncheon | Thursday September 20, 2018 | 12:15 PM
Presenter(s):
  • Gilbert, Gay - USDOL - Employment and Training Administration (ETA)

Apprenticeship and Training: A Workforce Development Strategy

Session: Building Ladders of Opportunity: Game-Changing Apprenticeship Practices | Thursday September 20, 2018 | 2:00 PM
Presenter(s):

Apprenticeships - What's Happening in Texas

Session: Building Ladders of Opportunity: Game-Changing Apprenticeship Practices | Thursday September 20, 2018 | 2:00 PM
Presenter(s):
  • Arbour, Courtney - Texas Workforce Commission

Missouri’s Apprenticeship Programs

Session: Building Ladders of Opportunity: Game-Changing Apprenticeship Practices | Thursday September 20, 2018 | 2:00 PM
Presenter(s):

Multi-state support and maintenance- NMDWS

Session: Multi-state Support and Maintenance of UI IT Systems | Thursday September 20, 2018 | 2:00 PM
Presenter(s):
  • Cummins, Tim - New Mexico Department of Workforce Solutions

Multi-state Support Maintenance of UI IT Systems Challenges and Costs Reduction Opportunities

Session: Multi-state Support and Maintenance of UI IT Systems | Thursday September 20, 2018 | 2:00 PM
Presenter(s):
  • Birkhauser, Cari - Massachusetts Department of Unemployment Assistance

Shared Maintenance and Support

Session: Multi-state Support and Maintenance of UI IT Systems | Thursday September 20, 2018 | 2:00 PM
Presenter(s):
  • Ansaldi, Lou - National Association of State Workforce Agencies

UI Summit 2018 SIDES Jeopardy

Session: Multi-state Support and Maintenance of UI IT Systems | Thursday September 20, 2018 | 2:00 PM
Presenter(s):
  • Pectol, Jerry - National Association of State Workforce Agencies

Contingent and Alternative Employment Arrangements

Session: The Changing Nature of Work: What Do We Really Know? | Thursday September 20, 2018 | 2:00 PM
Presenter(s):
  • Horrigan, Michael - U.S. Bureau of Labor Statistics - DC

Enterprising and Informal Work Activities: Monitoring the On-Demand, Gig, 1099 and Solopreneur Economy

Session: The Changing Nature of Work: What Do We Really Know? | Thursday September 20, 2018 | 2:00 PM
Presenter(s):
  • Robles, Barbara - Federal Reserve - DC

NASWA Learning Integration Presentation

Session: We Are NASWA Services: UI ITSC, WIOA ITSC, SIDES and UI Integrity Center | Thursday September 20, 2018 | 2:00 PM
Presenter(s):
  • Van Erden, Jim - National Association of State Workforce Agencies

NASWA Services: UI Integrity Center

Session: We Are NASWA Services: UI ITSC, WIOA ITSC, SIDES and UI Integrity Center | Thursday September 20, 2018 | 2:00 PM
Presenter(s):
  • Gillespie, Randy - National Association of State Workforce Agencies

Overview of UI ITSC Products and Services

Session: We Are NASWA Services: UI ITSC, WIOA ITSC, SIDES and UI Integrity Center | Thursday September 20, 2018 | 2:00 PM
Presenter(s):
  • Peirce, Ben - National Association of State Workforce Agencies

We are NASWA Services: WITSC Overview

Session: We Are NASWA Services: UI ITSC, WIOA ITSC, SIDES and UI Integrity Center | Thursday September 20, 2018 | 2:00 PM
Presenter(s):
  • Gerassimides, Pam - National Association of State Workforce Agencies

Texas- Bridging the Gap Child Care Access is a Critical Workforce Development Strategy

Session: Bridging the Gap: Child Care Access is a Critical Workforce Development Strategy | Thursday September 20, 2018 | 3:45 PM
Presenter(s):
  • Arbour, Courtney - Texas Workforce Commission

Urban Institute - Bridging the Gap: Child Care Access is a Critical Workforce Development Strategy

Session: Bridging the Gap: Child Care Access is a Critical Workforce Development Strategy | Thursday September 20, 2018 | 3:45 PM
Presenter(s):
  • Durham, Christin - Urban Institute
  • Gebrekristos, Semhar - Urban Institute

Utah’s Family Focus

Session: Bridging the Gap: Child Care Access is a Critical Workforce Development Strategy | Thursday September 20, 2018 | 3:45 PM
Presenter(s):

Achieving the EAM in Montana

Session: UI Tax: Pressing Issues | Thursday September 20, 2018 | 3:45 PM
Presenter(s):

Idaho - UI Tax Pressing Issues

Session: UI Tax: Pressing Issues | Thursday September 20, 2018 | 3:45 PM
Presenter(s):
  • Holmes, Patrick -

Illinois - UI Tax Pressing Issues

Session: UI Tax: Pressing Issues | Thursday September 20, 2018 | 3:45 PM
Presenter(s):
  • Jones, Jacqueline - Illinois Department of Employment Security

USDOL Tax Integrity

Session: UI Tax: Pressing Issues | Thursday September 20, 2018 | 3:45 PM
Presenter(s):
  • Holmes, Patrick -

Career Choice and State Workforce Agencies: Ohio Means Jobs Collaboration

Session: Amazon and State Workforce Agencies: Pilot Partnership to ConnectEmployers with Career Choice Graduates | Thursday September 20, 2018 | 8:14 PM
Presenter(s):
  • Thompson, Ryan - Ohio Department of Job & Family Services
  • McCain, Elizabeth - Amazon

Friday, September 21, 2018

An Brief Overview of the New Jersey Education to Earnings Data System (NJEEDS)

Session: Linked UI and Workforce Data: Your Hidden Super Power | Friday September 21, 2018 | 3:45 AM
Presenter(s):
  • Krepcio, Kathy - John J. Heldrich Center for Workforce Development

Building the pipeline of students’ workforce outcomes to promote evidence based decision-making in Illinois

Session: Linked UI and Workforce Data: Your Hidden Super Power | Friday September 21, 2018 | 3:45 AM
Presenter(s):
  • Gallagher, Ewa - Illinois Department of Employment Security

Shared Prosperity Kalamazoo: Focus on individuals, not individual programs

Session: Linked UI and Workforce Data: Your Hidden Super Power | Friday September 21, 2018 | 3:45 AM
Presenter(s):
  • Eberts, Randall - W.E. Upjohn Institute for Employment Research

A Look Forward to 2019 Workforce Summit and UI Directors’ Conference | 83rd Annual Meeting

Session: Plenary | Friday September 21, 2018 | 8:30 AM
Presenter(s):
  • Muradian, Jessica - Massachusetts Executive Office of Labor and Workforce Development
  • Sweeney, Alice - Massachusetts Executive Office of Labor and Workforce Development
  • Birkhauser, Cari - Massachusetts Department of Unemployment Assistance

Closing Day Welcome

Session: Plenary | Friday September 21, 2018 | 8:30 AM
Presenter(s):
  • Pierpont, Jon - Utah Department of Workforce Services

Workforce Development: The key to Economic Development

Session: Plenary | Friday September 21, 2018 | 8:30 AM
Presenter(s):
  • Addy, Samuel - Center for Business and Economic Research, Ball State University

Closing & Adjournment of the 2018 Workforce Summit & UI Directors Conference | 82nd Annual Meeting

Session: Closing Plenary | Friday September 21, 2018 | 9:45 AM
Presenter(s):
  • Pierpont, Jon - Utah Department of Workforce Services

Employers’ Perspective on Workforce and Unemployment Insurance

Session: Closing Plenary | Friday September 21, 2018 | 9:45 AM
Presenter(s):
  • Oatridge, Mike - Honda Manufacturing of Alabama, LLC

National Workforce and Election Overview

Session: Closing Plenary | Friday September 21, 2018 | 9:45 AM
Presenter(s):
  • Colbert, John - Capitol Hill Partners

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