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2018 Workforce Summit & UI Directors’ Conference

Highlights Video

Click the (PLAY) button above to watch highlights video from the 2018 Workforce Summit & UI Directors' Conference | 82nd Annual Meeting.

The National Association of State Workforce Agencies and the Alabama Department of Labor hosted the Workforce Summit & UI Directors' Conference | 82nd Annual Meeting in Birmingham, Alabama, September 19-21, 2018.

This year's conference format was super-charged as workforce development and UI topics, along with IT and Legal were integrated for the first time! The UI Directors' Conference and IT & Legal Issues Forum was combined with the Annual Meeting, bringing a more robust, diversified and well-rounded conversation to the conference. Committee meetings and a Board of Directors meeting took place prior to the conference.

Over 500 people attended the conference, which was the largest conference NASWA has ever held!

  • Most of the nation's governor-appointed workforce agency leaders were in attendance, along with their key staff.
  • Representatives from employers across the country participated, many workforce stakeholders were there and others with expertise in the workforce development arena.
  • Of those responding, 95% said they will return next year and 81% reported the conference content was above average to outstanding!
  • See the Summit twitter feed at #NASWASummit18.

Mark Your Calendars! Next year's Workforce Summit & UI Directors' Conference will be held September 10 - 12, 2019 at the Boston Park Plaza Hotel in Boston, Massachusetts!

2018 Workforce Summit & UI Directors’ Conference Schedule

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Committee Meetings

2018 Workforce Summit & UI Directors’ Conference Presentations

Tuesday, September 18, 2018

2018 Significant New Cases

Session: Case Law Update and Emerging Legal Issues | Tuesday September 18, 2018 | 8:00 AM
Presenter(s):
  • Garner, Jim - U.S. Office of Unemployment Insurance, Employment and Training Administration (ETA), USDOL

Unemployment Insurance Legal Issues

Session: Case Law Update and Emerging Legal Issues | Tuesday September 18, 2018 | 8:00 AM
Presenter(s):
  • Garner, Jim - U.S. Office of Unemployment Insurance, Employment and Training Administration (ETA), USDOL

DirectEmployers & Workforce: Connecting Our Resources

Session: DirectEmployers 101: Learn About DirectEmployers Members and Engagement with Employers | Tuesday September 18, 2018 | 8:00 AM
Presenter(s):
  • Bernhardt, Jen - DirectEmployers Association
  • Merriman, Christy - DirectEmployers Association

From Ordinary to Innovators

Session: UI Operations Focus: Presentations and Discussion on Improving Business Processes and Customer Service | Tuesday September 18, 2018 | 8:00 AM
Presenter(s):
  • Taylor, Tomas - New Mexico Workforce Solutions
  • Gosu, Anil - Deloitte Consulting

Utah DWS - Telecommuting

Session: UI Operations Focus: Presentations and Discussion on Improving Business Processes and Customer Service | Tuesday September 18, 2018 | 8:00 AM
Presenter(s):
  • Burt, Kevin - Utah Department of Workforce Services

Wednesday, September 19, 2018

U.S. Department of Labor, Employment and Training Administration (ETA)

Session: PLENARY SESSION | Wednesday September 19, 2018 | 3:00 PM
Presenter(s):
  • Gilbert, Gay - USDOL Office of Unemployment Insurance, Employment and Training Administration (ETA)
  • Ahlstrand, Amanda - U.S. Office of Unemployment Insurance, Employment and Training Administration (ETA), USDOL
  • Ladd, John - U.S. Office of Unemployment Insurance, Employment and Training Administration (ETA), USDOL

Thursday, September 20, 2018

Grow Your Agency Brand and Value - UT

Session: Grow Your Agency Brand and Value: Communicating Labor Market Data | Thursday September 20, 2018 | 9:30 AM
Presenter(s):
  • McDonald, Nate - Utah Department of Workforce Services

South Dakota Department of Labor and Regulation’s Message 2018

Session: Grow Your Agency Brand and Value: Communicating Labor Market Data | Thursday September 20, 2018 | 9:30 AM
Presenter(s):
  • Lane, Melodee - South Dakota Department of Labor and Regulation
  • Dovre, Dawn - South Dakota Department of Labor and Regulation

Client Tracking System (CTS) - NV

Session: Harnessing Technologies for Stellar Customer Service | Thursday September 20, 2018 | 9:30 AM
Presenter(s):
  • Daseler, Ben - Nevada Department of Employment, Training & Rehabilitation

Workforce OneTouch™ - TN

Session: Harnessing Technologies for Stellar Customer Service | Thursday September 20, 2018 | 9:30 AM
Presenter(s):
  • Daseler, Ben - Nevada Department of Employment, Training & Rehabilitation
  • Thomas, Deniece - Tennessee Department of Labor & Workforce Development

Combined - NASWA Workshop Cross Training

Session: Staffing Issues: Training and Cross-Training for Impact | Thursday September 20, 2018 | 9:30 AM
Presenter(s):
  • Westcott, Patsy - Alaska Department of Labor and Workforce Development
  • Suber, Jamie - South Carolina Department of Employment and Workforce
  • Miller, Mike - Utah Department of Workforce Services

Building Shared Components - ID

Session: UI IT Modernization Project Experiences/Model of Building Shared Components | Thursday September 20, 2018 | 9:30 AM
Presenter(s):
  • Allen, Joel - Idaho Department of Labor

Component Sharing

Session: UI IT Modernization Project Experiences/Model of Building Shared Components | Thursday September 20, 2018 | 9:30 AM
Presenter(s):
  • Ansaldi, Lou - National Association of State Workforce Agencies

Model of Building Shared Components - MA

Session: UI IT Modernization Project Experiences/Model of Building Shared Components | Thursday September 20, 2018 | 9:30 AM
Presenter(s):
  • Birkhauser, Cari - Massachusetts Department of Unemployment Assistance

Enlisting and Educating Brand Ambassadors

Session: Everyone's a Workforce Ambassador: Telling Our Story | Thursday September 20, 2018 | 11:00 AM
Presenter(s):
  • Wilson, Curt - Washington State Employment Security Department

Florida’s Ambassador Story

Session: Everyone's a Workforce Ambassador: Telling Our Story | Thursday September 20, 2018 | 11:00 AM
Presenter(s):
  • Blaner, Theresa - Maryland Department of Labor, Licensing and Regulation
  • Vause, Tiffany - Florida Department of Economic Opportunity

Maryland Apprenticeship Ambassador Program

Session: Everyone's a Workforce Ambassador: Telling Our Story | Thursday September 20, 2018 | 11:00 AM
Presenter(s):
  • Blaner, Theresa - Maryland Department of Labor, Licensing and Regulation

Inspiration to Implementation- Northrop Grumman

Session: Inspiration to Implementation: Using Customer-Centered Design to Serve Workforce Customers | Thursday September 20, 2018 | 11:00 AM
Presenter(s):
  • Dodson, Joan - Northrop Grumman Corporation

System Roll-Out Experiences

Session: Inspiration to Implementation: Using Customer-Centered Design to Serve Workforce Customers | Thursday September 20, 2018 | 11:00 AM
Presenter(s):
  • Ansaldi, Lou - National Association of State Workforce Agencies

Workforce Connect Demo

Session: Inspiration to Implementation: Using Customer-Centered Design to Serve Workforce Customers | Thursday September 20, 2018 | 11:00 AM
Presenter(s):
  • Kusnirik, Tom - National Association of State Workforce Agencies

Sharing UI Records - NE

Session: Sharing UI Records | Thursday September 20, 2018 | 11:00 AM
Presenter(s):
  • Baker, Phil - Nebraska Department of Labor

Welcoming All Job Seekers: Ensuring Equal Opportunity | States Combined Presentations

Session: Welcoming All Job Seekers: Ensuring Equal Opportunity | Thursday September 20, 2018 | 11:00 AM
Presenter(s):
  • Smith, Danielle - Missouri Department of Economic Development
  • Weldon, Matthew - Rhode Island Department of Labor and Training
  • Long, Jennifer - Indiana Department of Workforce Development
  • Eckstein, Teresa - Washington State Employment Security Department

Apprenticeships - What's Happening in Texas

Session: Building Ladders of Opportunity: Game-Changing Apprenticeship Practices | Thursday September 20, 2018 | 2:00 PM
Presenter(s):
  • Arbour, Courtney - Texas Workforce Commission

Multi-state support and maintenance- NMDWS

Session: Multi-state Support and Maintenance of UI IT Systems | Thursday September 20, 2018 | 2:00 PM
Presenter(s):
  • Cummins, Tim - New Mexico Department of Workforce Solutions

Shared Maintenance and Support

Session: Multi-state Support and Maintenance of UI IT Systems | Thursday September 20, 2018 | 2:00 PM
Presenter(s):
  • Ansaldi, Lou - National Association of State Workforce Agencies

UI Summit 2018 SIDES Jeopardy

Session: Multi-state Support and Maintenance of UI IT Systems | Thursday September 20, 2018 | 2:00 PM
Presenter(s):
  • Pectol, Jerry - National Association of State Workforce Agencies

NASWA Learning Integration Presentation

Session: We Are NASWA Services: UI ITSC, WIOA ITSC, SIDES and UI Integrity Center | Thursday September 20, 2018 | 2:00 PM
Presenter(s):
  • Van Erden, Jim - National Association of State Workforce Agencies

NASWA Services: UI Integrity Center

Session: We Are NASWA Services: UI ITSC, WIOA ITSC, SIDES and UI Integrity Center | Thursday September 20, 2018 | 2:00 PM
Presenter(s):
  • Gillespie, Randy - National Association of State Workforce Agencies

Overview of UI ITSC Products and Services

Session: We Are NASWA Services: UI ITSC, WIOA ITSC, SIDES and UI Integrity Center | Thursday September 20, 2018 | 2:00 PM
Presenter(s):
  • Peirce, Ben - National Association of State Workforce Agencies

We are NASWA Services: WITSC Overview

Session: We Are NASWA Services: UI ITSC, WIOA ITSC, SIDES and UI Integrity Center | Thursday September 20, 2018 | 2:00 PM
Presenter(s):
  • Gerassimides, Pam - National Association of State Workforce Agencies

Utah’s Family Focus

Session: Bridging the Gap: Child Care Access is a Critical Workforce Development Strategy | Thursday September 20, 2018 | 3:45 PM

Illinois - UI Tax Pressing Issues

Session: UI Tax: Pressing Issues | Thursday September 20, 2018 | 3:45 PM
Presenter(s):
  • Jones, Jacqueline - Illinois Department of Employment Security

USDOL Tax Integrity

Session: UI Tax: Pressing Issues | Thursday September 20, 2018 | 3:45 PM
Presenter(s):
  • Holmes, Patrick -

Friday, September 21, 2018

Closing Day Welcome

Session: Plenary | Friday September 21, 2018 | 8:30 AM
Presenter(s):
  • Pierpont, Jon - Utah Department of Workforce Services

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