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Thursday, September 20
7:00 am - 8:30 am

Smart Business Engagement: Strategies to Serve Your Employer Customers

East Ballroom Room B

Description

How do we bring businesses to the table, and keep them there? Industry is an integral partner in the public workforce system, and state workforce agencies are seeking new and innovative strategies to engage with employers. This session will showcase several states’ business engagement practices, which integrate predictive analysis, communications, customer service, and other functions in cohesive strategies to better deliver workforce services to businesses.

Moderator

  • Alice, Sweeney, Director, Department of Career Services, Massachusetts Department of Workforce*, Massachusetts Executive Office of Labor and Workforce Development

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