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Tuesday, September 10
10:50 am - 12:00 pm

The Machines are Coming: A Conversation on the Technology Revolution (Unemployment Insurance Focus)

Beacon Hill - 4th Floor


How is your workforce agency using technology to drive better customer service, improve service delivery, and increase performance? Join technology pre-conference attendees and NASWA staff for an open forum to learn from your peers on where they see technology going in supporting the workforce system over the coming years. We’ll go from 30,000-foot views of the workforce and UI systems to on-the-ground examples and cover a lot of information. Join the discussion — and, if you have a practice to share, bring a one-page summary and we’ll share it with attendees.


Ben Peirce, Director, UI Information Technology Support Center (UI ITSC), National Association of State Workforce Agencies