Back to Basics: Communicating to UI Claimants

August 04, 2021
Register by July 30, 2021

Webinar Details

The NASWA Integrity Center will host a webinar sharing its "Back to Basics" Claimant Communications Resources powered by Behavioral Insights on Wednesday, August 4, 2021, from 2:00 p.m. to 3:00 p.m. (ET).


This webinar will introduce Claimant Communications Resources powered by Behavioral Insights to help claimants understand the ins and outs of regular UI and successfully complete the weekly requirements. These resources include:

  1. Model Claimant Handbook
  2. Claimant Guides and Tips
  3. Customized, State-Specific Claimant-Help Videos
  4. "My Requirements" Weekly Claimant Checklist

Get back to the basics of communicating to claimants about regular UI using the clear, concise messaging, and plain language of behavioral insights. These resources can help states know the who, what, when, and where of the UI claim process!

NASWA's Behavioral Insights project is focused on helping State Workforce Agencies apply the thinking from the field of behavioral insights to improve their programs. The full Behavioral Insights Toolkit will be released later this year.

Who Should Attend?

The audience for this webinar covers a wide range of agency personnel, including:

  • UI Leadership
  • Communications staff
  • Benefit Management staff
  • Integrity teams
  • Other staff as state determines necessary


Contact your UI Integrity Center State Liaison for more details:

States in USDOL Regions 1 & 3

contact Chris Paquette cpaquette@naswa.org

States in USDOL Region 2 & 5

contact Maria Noble mnoble@naswa.org

States in USDOL Regions 4 & 6

contact Amy Banicki abanicki@naswa.org

Visit UI Integrity Center State Services for more information on state liaisons and to locate your state on the region map.

  • All webinars will be recorded and made available following the live presentation.
  • An email with a passcode to access the webinar will be sent two days prior to the event.