State Engagement Team
The State Engagement Team is your collaborative partner in improving unemployment insurance (UI) operations.
How can the State Engagement Team help you?
Whether you are navigating federal or state-funded grant opportunities or looking to improve operations, our tailored state services ensure you have the tools for success. Our team of experts is dedicated to supporting your state's UI program through:
- Confidential consultation services
- State project coordination and implementation
- Tools, resources and practical solutions
Priority Resources
Available to NASWA Members only. Login required.
Featured Weekly Reference Materials
Available to NASWA Members only. Login required.
Using NASWA's Model Claimant Handbook for Clearer ...
"Simply Put: Communicating Clearly in Plain Language" is a series produced by the NASWA UI Integrity Center providing practical state examples of the use of plain language, useful guidelines, and actionable tips for communicating clearly and effectively. The first document in this series describes how the Pennsylvania utilized the Model Claimant Handbook to improve communication and create a better overall user experience for individuals accessing the claimant handbook.
Building Resilience: A Plan for Transforming Unemployment Insurance
This unemployment insurance transformation plan details the activities and strategies already completed and those underway and being pursued by the U.S. Department of Labor. The plan also contains recommendations for needed legislative action that directly address the critical challenges identified by the U.S. Government Accountability Office in their June 2022 report to Congress.
Spanish Translation Guide for Unemployment Insurance
This guide offers strategies and best practices for writing clear, inclusive Spanish tailored to the needs of unemployment insurance (UI) claimants. This guide is for anyone involved in or interested in improving the user experience for Spanish-speaking claimants through plain language communication.
Meet Your State Engagement Managers
You gain access to a trusted partner and resource for states. Our team can:
- Lead and serve as subject matter experts on state services and projects
- Facilitate state workgroups
- Coordinate state-to-state collaborations
- Engage state members with NASWA tools and services
