State Engagement Team
The State Engagement Team is your collaborative partner in improving unemployment insurance (UI) operations.
How can the State Engagement Team help you?
Whether you are navigating federal or state-funded grant opportunities or looking to improve operations, our tailored state services ensure you have the tools for success. Our team of experts is dedicated to supporting your state's UI program through:
- Confidential consultation services
- State project coordination and implementation
- Tools, resources and practical solutions
Priority Resources
Available to NASWA Members only. Login required.
Featured Weekly Reference Materials
Available to NASWA Members only. Login required.
Plain Language Communications Project: A Case Study with the ...
"Simply Put: Communicating Clearly in Plain Language" is a series providing practical state examples of the use of plain language, useful guidelines, and actionable tips for communicating clearly and effectively. This resource in the series describes how Montana approached their communications project, which included revising claimant notices, rewriting administrative rules, and improving verbal communications.
Claimant Guide: Maintaining My UI Eligibility
Claimant Guides contain extracts of important information from the Model Claimant Handbook and provide concise, "just in time" information for claimants. The Guides may be customized to provide state-specific instructions and may be printed or distributed by email. This Guide is designed to help claimants remember what to do each week to continue receiving UI benefit payments.
Intervention Idea: Clarifying Work Search and Earnings Reporting ...
This intervention idea summarizes a behavioral insights strategy developed for one or more states, as part of an engagement with NASWA. The intervention included behaviorally-informed revisions to the language and layout of online weekly claim pages to help claimants better understand and comply with UI requirements.
Meet Your State Engagement Managers
You gain access to a trusted partner and resource for states. Our team can:
- Lead and serve as subject matter experts on state services and projects
- Facilitate state workgroups
- Coordinate state-to-state collaborations
- Engage state members with NASWA tools and services
