State Engagement Team
The State Engagement Team is your collaborative partner in improving unemployment insurance (UI) operations.
How can the State Engagement Team help you?
Whether you are navigating federal or state-funded grant opportunities or looking to improve operations, our tailored state services ensure you have the tools for success. Our team of experts is dedicated to supporting your state's UI program through:
- Confidential consultation services
- State project coordination and implementation
- Tools, resources and practical solutions
Priority Resources
Available to NASWA Members only. Login required.
Featured Reference Materials
Available to NASWA Members only. Login required.
Using Behavioral Insights for Unemployment Insurance Overpayment Recovery: A Guide for State Workforce ...
UI overpayment recovery is heavily influenced by claimant behavior. Using Behavioral Insights for UI Overpayment Recovery: A Guide for State Workforce Agencies equips state workforce agencies with practical, evidence-based strategies to overcome these barriers and improve voluntary repayment. The guide translates behavioral science into clear, actionable strategies and tools, like simplified letters, negotiation guidance, repayment visualizers, and implementation steps, that make repayment easier to understand and act on.
Simply Put- A Workbook for Plain Language in Unemployment Insurance
The Simply Put Workbook is designed to help individuals and teams in the Unemployment Insurance (UI) system communicate more clearly and effectively using plain language. It covers the basics of plain language, including why it matters, techniques for simplifying communication, and practical exercises to reinforce learning. The workbook also provides tools for reviewing and testing written materials to ensure clarity and effectiveness.
Integrity Road Podcast Season 3
Season 3 of the Integrity Road Podcast, On the Road Again: Navigating the Landscape of Program Integrity is now available! State Engagement Managers Maria Noble and Amy Banicki talk to state UI fraud experts from Colorado, Utah, and Ohio about tactics and methods in benefits, tax and internal fraud and discuss the strategies and techniques states employ to prevent, detect, and investigate fraud.
Integrity Readiness Field Guide
The Integrity Readiness Field Guide provides users immediate access to comprehensive tools and resources to support states in pre and post implementation of an antifraud strategy and achieving their integrity objectives. The guide leads users through the essential stages of an integrity readiness plan. At each stage it offers helpful and relevant materials tailored to that phase. This structure allows users to move through the readiness process effectively.
Meet Your State Engagement Managers
You gain access to a trusted partner and resource for states. Our team can:
- Lead and serve as subject matter experts on state services and projects
- Facilitate state workgroups
- Coordinate state-to-state collaborations
- Engage state members with NASWA tools and services
