Effective UI Workflow and Considerations for Priority and Scoring

January 26, 2022
Register by January 26, 2022

Webinar Details

The NASWA UI Integrity Center is hosting a webinar called Effective UI Workflow and Considerations for Priority and Scoring. This webinar will be held on January 26, 2022, from 1:00 p.m. to 2:00 p.m. ET.


Developing an effective workflow for UI claims and investigations that includes prioritization and scoring mechanisms requires a multi-phased approach. Careful analysis of all areas potentially affecting the incoming flow of work is critical to creating an effective process.

This webinar will examine areas where analysis should take place throughout the process. We will also explore sources of barriers and bottlenecks for an effective prioritization/scoring model and how to mitigate them. The goal of the webinar is to introduce a workflow model that can be used by states looking to evaluate and update their overall workflow processes.


Ben Bakas, Senior UI Subject Matter Expert, NASWA
Amy Banicki, Senior UI Subject Matter Expert, NASWA
Dianne Spears, UI Subject Matter Expert, NASWA

Who Should Attend?

This webinar is designed for the following:

  • UI Directors and Leadership
  • UI Integrity Staff
  • UI Benefit Operations Leadership
  • UI Training Coordinators


Contact your UI Integrity Center State Liaison for more details: 

States in USDOL Regions 1 & 3: Chris Paquette cpaquette@naswa.org
States in USDOL Regions 2 & 4: Amy Banicki abanicki@naswa.org
States in USDOL Region 5: Maria Noble mnoble@naswa.org
States in USDOL Region 6: Emily Savard esavard@naswa.org

Visit the UI Integrity Center State Services page for more information on state liaisons and to locate your state on the region map.

  • All webinars will be recorded and made available following the live presentation.
  • An email with a passcode to access the webinar will be sent two days prior to the event.