Chief, Command Center Division
California Employment Development Department
Overview
Under the administrative direction of the Disability Insurance (DI) Branch Deputy Director, the incumbent ensures DI service operations meet ongoing branch business needs through the evaluation of data analyses, workload strategies, business plan initiatives, and supporting the Branch’s data-based decisions. The incumbent will develop, implement, direct, and evaluate DI Branch planning, scheduling, forecasting, reporting, and quality assurance for all State Disability Insurance program workloads and workload staffing levels.
The Division Chief will also be responsible for measuring and monitoring customer service and claimant experiences, quality assurance, and training efforts. The Division Chief provides executive leadership, creates policies to further the DI Branch’s mission and vision, ensures the optimal management of existing technologies and innovative new products to enhance and improve the delivery of services, and provide strategic and policy direction on a broad spectrum of branch workload.
Deadline
The deadline for this job posting is June 8, 2025
