Deputy Project Director Operations

Equus Workforce Solutions



Job Duties

  • Under supervision and direction of the Project Director, implement total quality management procedures and changes within the case management, enrollment, and customer services units
  • Implement and provide change management when changes to policy / procedure occur
  • Manages communication and coordination of case management, enrollment and customer service
  • Provide leadership to staff and collaborate with Department Heads to enhance services, quality and performance
  • Participate or lead outreach activities
  • Oversee timely and accurate reporting of operations metrics for Project Director 
  • Primary point of contact for Income Maintenance (IM) to resolve any case related issues, to coordinate fair-hearing processes, and to enhance services for job seekers
  • Build business process expertise within the team and develop best practices
  • Coordinates service delivery for Refuge Cash Assistance program (if required)
  • Compiles information and data for completion of quarterly reports  
  • Effectively collaborate with departments for program development and information dissemination 
  • Provide leadership, support, and guidance to staff, partners and operations across all Company Regions
  • Other duties as assigned

How to Apply?

Click the "View Job Posting" button below, then click "I'm Interested" at the bottom of the posting.