Information Services Manager 4

Workforce West Virginia

October 30, 2026

Posting Details

Posting Number: WF260065
Location: WorkForce West Virginia — Executive Division, Kanawha County
Schedule/ Status: Day shift • Full-time • Permanent • Unlimited original appointment
Pay Grade: Pay Grade 025 | $70,311.00 - $125,656.00
Reports to: Agency Executive Director

Position Summary

This position reports directly to the Executive Agency Director and assists in the overall direction of WorkForce West Virginia. The incumbent manages and directs two core agency divisions, the Management Information Systems (MIS) Division and the Research, Information and Analysis (RIA) Division—and provides agency-wide leadership for information technology, data-system modernization, and information security and privacy.

The position is responsible for planning, coordinating, and directing division operations and their interface with state and federal government; supporting development of the agency strategic plan, performance measures, and budget; and representing the agency on unemployment insurance and labor-market statistics before the Legislature, the Governor’s Office, and other officials. This is an onsite position only.

Essential Duties and Responsibilities

Division Leadership and Operations

Plan, coordinate, and direct the work of the Management Information Systems Division and the Research, Information and Analysis Division.
Ensure policies and missions of both divisions are integrated with agency-wide goals.
Monitor and evaluate policies, programs, and procedures; supervise, review, and approve regular and special reports on assigned programs.
Review organizational activity within the assigned area and recommend appropriate action.
Advise and consult with the Executive Director on functions, major initiatives, and projects of the MIS and RIA divisions.
Advise the Executive Director of significant developments or problems affecting the area of assignment.

Strategy, Budget, and Performance

Participate directly in development of the agency strategic plan, performance measures, and budget processes.
Monitor achievement of the agency’s mission, goals, and objectives.
Assist in the development, presentation, and oversight of budgets and specific grant expenditures for the MIS and RIA divisions.
Review and approve or disapprove expenditure recommendations submitted by directors of the MIS and RIA program divisions.

Legislative, Intergovernmental, and Public Representation

Appear before and present agency information to committees of the West Virginia Legislature as needed.
Represent the agency before the Legislature and the Governor’s Office on employment statistics.
Provide information to state and federal officials on labor-market statistics.
Respond to media and other inquiries related to employment statistics.
Oversee interaction with other departments, agencies, the Legislature, and federal, state, and local officials to ensure cooperation consistent with the Executive Director’s direction.
Represent the agency in meetings and other activities with federal, state, and local officials and partner agencies.

Policy, Personnel, and Program Development

Oversee and coordinate development of administrative policies, procedures, and new programs for the MIS Division and the RIA Division.
Review, approve or disapprove, and recommend action on personnel-related requests, including grievances.

Information Technology, Modernization, Security, and Privacy

Provide agency oversight to modernize the State’s unemployment services system.
Oversee and coordinate all agency information-technology projects and data-system modernization, expansion, and integration efforts, including inter-agency coordination and project management as required.
Review and recommend approval or disapproval of all agency expenditures related to information technology hardware and software procurement.
Oversee and coordinate all agency information-security and privacy efforts to ensure compliance with applicable state and federal laws, policies, and requirements.

Minimum Qualifications

Training

Graduation from an accredited four-year college or university. Substitution: Experience as described below may substitute for the required training on a year-for-year basis.

Experience

Eight years of full-time or equivalent part-time paid experience in computer programming, office automation planning, purchasing and implementation of hardware and software, teleprocessing, system analysis, or supervision of computer operations and data entry functions.

Substitution: A major in computer science may substitute for one year of required experience.

Experience with Labor Market Statistics or Data is a plus.

Knowledge, Skills, and Abilities

In addition to executive and program-management competency, the position requires the analytic and technical skills associated with senior data-science and labor-market research work, including the ability to lead specialists who design, build, and interpret agency data products.

Data Science and Analytic Skills

Apply statistical methods, experimental design, and causal inference to unemployment insurance, labor-market, and program-performance questions.
Use Python, R, and SQL (or equivalent) to query, clean, transform, and analyze large administrative and survey datasets.
Build and interpret predictive and explanatory models (regression, classification, time-series, and related machine-learning methods) to support forecasting, risk identification, and program targeting.
Design and evaluate metrics, dashboards, and reproducible analytic workflows; use visualization tools to communicate findings to executives, legislators, and the public.
Apply data-engineering practices: extract-transform-load (ETL) pipelines, data quality controls, metadata, and versioned analytic code.
Work with structured and unstructured data, including UI claims files, employer wage records, employment statistics, and linked administrative sources.
Understand sampling, survey methodology, and official statistical standards used in employment and unemployment measurement.

Data Governance, Technology Management, and Information Security

Apply data-governance, information-security, and privacy principles to personally identifiable and federally protected workforce and UI data.
Translate research and operational needs into requirements for data-system modernization, integration, and technology.
Evaluate hardware, software, cloud, and analytic-platform investments for fitness, cost, security, and interoperability.
Oversee technology management lifecycles, including strategic vendor relations, service-level agreements (SLAs), and the management of enterprise-scale technology budgets.
Manage complex IT infrastructure transitions and ensure operational stability of critical agency systems through effective incident response and change management protocols.
Ensure proactive information technology security and risk management are integrated as foundational responsibilities across all technology management and data science initiatives.

Communication and Leadership

Explain complex analytic results in plain language to the Executive Director, Governor’s Office, Legislature, media, and partner agencies.
Set analytic priorities, review the quality of research products, and supervise professional staff in research, information, and analysis functions.
Connect data products to budget, performance, and policy decisions for the Management Information Systems and Research, Information and Analysis divisions.