Tracks: Communications | Technology | Unemployment Insurance

Modernizing State UI Systems: State Strategies and Lessons Learned

After every crisis, whether it be a recession or a pandemic, states are given an opportunity to evaluate their IT systems and business processes. Now, UI IT Modernization projects are moving forward with new perspectives and lessons learned. Panelists will share how their states are ensuring IT systems are prepared for the future with emerging technologies, built with fraud detection and prevention tools, and reconnecting with the customer. Learn how to prepare your state for a modernization project from project inception, communicating with staff and customers, to going live.

MODERATOR

Lou Ansaldi, Technical Director, NASWA

PANELISTS

Dante’ Bartolomeo, Commissioner, Connecticut Department of Labor
Daryle Dudzinski, Deputy Commissioner, Connecticut Department of Labor
Renee Royston, Modernization Director, Oregon Employment Department
Becky Shaffer, Communications Director, Kansas Department of Labor