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Wednesday, September 21
2:00 pm - 3:15 pm

Concurrent Breakout Session: Improving Service Delivery through Technology

State Room - 2nd Level


Tracks: Employment and Training | Technology | Workforce and Labor Market Information

Improving Service Delivery through Technology

The pandemic has accelerated a shift to delivering services in new ways. With an increase in demand for services, yet fewer resources available, technology plays a vital role in maintaining and enhancing services. Find out how states are using technology and the power of data to improve service delivery to their customers – both job seekers and employers. The panelists will discuss a range of technology initiatives involving such things as artificial intelligence and predictive analytics, as well as lessons learned and how the use of technology has positively impacted service delivery.


Liz Carver, Workforce Development Division Director, Utah Department of Workforce Services


Elizabeth Gagen, Deputy Director, Wyoming Department of Workforce Services
Maricar Pilotin-Freitas, Administrator, Workforce Development Division, Hawaii Department of Labor and Industrial Relations
Patti Schnoor, Technology and Performance Manager, Office of Employment and Training, Illinois Department of Commerce and Economic Opportunity