Concurrent Breakout Session: Improving Service Delivery through Technology
Tracks: Employment and Training | Technology | Workforce and Labor Market Information
Improving Service Delivery through Technology
The pandemic has accelerated a shift to delivering services in new ways. With an increase in demand for services, yet fewer resources available, technology plays a vital role in maintaining and enhancing services. Find out how states are using technology and the power of data to improve service delivery to their customers – both job seekers and employers. The panelists will discuss a range of technology initiatives involving such things as artificial intelligence and predictive analytics, as well as lessons learned and how the use of technology has positively impacted service delivery.
Liz Carver, Workforce Development Division Director, Utah Department of Workforce Services
Elizabeth Gagen, Deputy Director, Wyoming Department of Workforce Services
Maricar Pilotin-Freitas, Administrator, Workforce Development Division, Hawaii Department of Labor and Industrial Relations
Patti Schnoor, Technology and Performance Manager, Office of Employment and Training, Illinois Department of Commerce and Economic Opportunity