Tracks: Comms, EO, and UI

Equity, Plain Language, and Behavioral Insights: Frameworks for Improving State UI Programs

This enlightening session will feature states sharing their experiences with using behavioral insights, plain language, and other strategies to improve equity and accessibility in the UI program. How did they do it? What difference has it made? Join us! We hope you’ll come away with new ideas for improving equity and accessibility in your own program, and an understanding of how NASWA can help.

MODERATOR

Anna S. Hui, Director, Missouri Department of Labor and Industrial Relations 

PANELISTS

Sam Glaser-Nolan, Behavioral Advisor, NASWA
Brett Gleason, Chief of Staff, Michigan Unemployment Agency
Grace Johnson, Marketing and Communications Specialist, Nebraska Department of Labor