Sort by

Wednesday, September 11
5:30 am - 6:40 am

Throw Your Own Tea Party: Inspire Change! Promising Practices in UI Operations

Avenue 34 – Studio 1


States are using lean methodology to streamline UI program processes and make them more effective and efficient. Learn first-hand from four states about recent operation improvements including management dashboards, UI assistance in the One-Stop, and a triage system for questions to reduce call waiting times.

Moderator: Ron Marino, Assistant Commissioner, New Jersey Department of Labor and Workforce Development, Chair, NASWA UI Committee, and NASWA Board Director, Region II


  • Steve Ruggles, UI Benefits Administrator, Washington State Employment Security Department
  • Paulinr Heier, Director, Division of Reemployment Assistance, South Dakota Department of Labor and Regulation
  • Susan Dickinson, Director, Office of Unemployment Compensation Benefits Policy, Pennsylvania Department of Labor & Industry
  • Nsungwe Shamatutu, Director, Office of Unemployment Compensation Service Centers, Pennsylvania Department of Labor & Industry
  • Dyana Bogan, Employment & Training Financial Analyst for Income Support, UI & Temporary Disability Insurance, Rhode Island Department of Labor and Training