Throw Your Own Tea Party: Inspire Change! Promising Practices in UI Operations
States are using lean methodology to streamline UI program processes and make them more effective and efficient. Learn first-hand from four states about recent operation improvements including management dashboards, UI assistance in the One-Stop, and a triage system for questions to reduce call waiting times.
Moderator: Ron Marino, Assistant Commissioner, New Jersey Department of Labor and Workforce Development, Chair, NASWA UI Committee, and NASWA Board Director, Region II