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Wednesday, September 11
9:30 am - 10:40 am

Throw Your Own Tea Party: Inspire Change! Promising Practices in UI Operations

Avenue 34 – Studio 1


States are using lean methodology to streamline UI program processes and make them more effective and efficient. Learn first-hand from four states about recent operation improvements including management dashboards, UI assistance in the One-Stop, and a triage system for questions to reduce call waiting times.

Moderator: Ron Marino, Assistant Commissioner, New Jersey Department of Labor and Workforce Development, Chair, NASWA UI Committee, and NASWA Board Director, Region II