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Wednesday, September 11
7:00 am - 8:00 am

Leading the Charge to Innovate: Implementing the Latest Technology to Improve Service Delivery

Terrace Room (Lobby)


Do you want to increase productivity? Improve flexibility? Provide better customer service? Technology can be used to anticipate customer needs, tailor business processes, and improve productivity. Find out how states are using technology to handle customer service in efficient and cost-effective ways. The panelist will discuss successful product implementations, along with lessons learned and the positive impact on service delivery to their customers.

Moderator: George Parisot, CIO, Montana Department of Labor & Industry


  • Ryan Allen, WIOA Performance Director, Tennessee Department of Labor & Workforce Development
  • Sue Anne Athens, Chief Information Officer, New Mexico Department of Workforce Solutions
  • Jan Carelock, Workforce Development Manager, CWDS & Special Projects,, Pennsylvania Department of Labor & Industry