Business Analysis e-Learning Now Available

Media Contact

Michelle Marshel, Director, Meetings & Communications
Phone: (202) 999-0168 | Email:

WASHINGTON - The National Association of State Workforce Agencies (NASWA) is excited to announce the launch of the Business Analysis for Workforce System Professionals certificate.

Learners across the workforce-education system can access seven (7) new e-learning lessons. Designed by Workforce ITSC’s Academy, these online, self-paced lessons are offered at no cost to all public servants! Specifically, they are designed for workforce system professionals working at the intersection of data and technology and bridging program and technology teams - but who might not consider themselves “business analysts.” Business analysis has emerged as a central digital-era competency of the future. Individuals and teams with business analysis knowledge and skills play a critical role throughout the life cycle of any solution— from understanding business needs to ensuring solutions deliver value that is strategically aligned to organizational goals and system users.

Enroll Now!

Image removed.

The first seven e-learning lessons in the Business Analysis for Workforce System Professionals certificate are now available.

Gain competencies needed to support customer-centric, business-driven technology solutions!

  1. Fundamentals of Supporting WIOA Technology
  2. Introduction to Analysis
  3. Exploring the Business Need
  4. Conducting the Needs Assessment
  5. Creating the Product Scope
  6. Recommending the Solution Approach
  7. Writing the Business Case

Learn more about the Academy, access learning*, and register for events:


                                                                                                           *Requires NASWA member account or authorized user login


For more information on courses available through NASWA's Workforce IT Support Center, visit

                                                                                                                  Visit to view release on your web browser.




About the National Association of State Workforce Agencies ( NASWA is the national organization representing all 50 state workforce agencies, District of Columbia, and U.S. territories. These agencies deliver training, employment, career, business, and wage and hour services, in addition to administering unemployment insurance, veteran reemployment, and labor market information programs. NASWA provides policy expertise, shares promising state practices, and promotes state innovation and leadership in workforce development.