Advance Your Skills with Free AI and Digital Transformation Training

The Workforce IT Support Center (Workforce ITSC) is proud to offer training opportunities in Artificial Intelligence (AI) and Digital Transformation at no cost to NASWA members and government partners. These curated resources are designed to support both workforce system leaders and frontline staff as they adapt to rapidly evolving technologies and customer needs.

Explore Artificial Intelligence Training

• Microsoft’s AI Skills Navigator: Access no cost online training and resources through Microsoft’s AI Skills Navigator. The learning paths are tailored to different roles, from organizational leaders shaping strategy to frontline staff applying AI tools in their daily work. These flexible, self-paced modules offer valuable insight in areas like AI strategy, management, generative AI and Microsoft Copilot.

Enroll and Earn NASWA Certificates in Digital Transformation and Business Analysis Training

• Mastering Digital Transformation for Workforce Leaders: Build your capacity to lead digital change, create a shared vision, and implement customer-focused strategies.
• Urgency of Workforce System Digital Transformation: Understand the critical need for digital integration in public services.
• Business Analysis for Workforce System Professionals: Equip yourself with the skills to bridge the gap between business goals and technology, drive positive IT impacts, and ensure solutions align with organizational goals.

A NASWA Learning account is required to access the training. New to the platform? Our Quick Start Guide will help you get set up in minutes. Certificates are available upon completion of training.

Additionally, the Mastering dX Webinar Series features expert-led discussions on current digital transformation topics. On-demand access to webinar recordings are available in the NASWA Learning Library.