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Theme: Modernizing from a Business Perspective Developing Test Cases & Scenarios During this session, we will discuss the activities that occur prior to testing; writing test cases and scenarios; performing tests and reporting results; as well as pre- and post-implementation tes...

Theme: Integrity Strategies / Topics Appeals Timeliness Listen to ways that appeals affect the overall integrity of the UI program.   MODERATOR Lori Roberts, Sr. Manager Government Relations, Equifax Workforce Solutions SPEAKERS Candace Edens, Director, Division ...

Theme: Exchanges / Promising Practices Benefit Charges & Promising Practices Engage with our panelists as they talk about processes that should be reviewed when implementing the Benefit Charges exchange.   MODERATOR Wendy Sanders, Benefits Services Consultant, Flori...

Lunch: Cash and Carry A buffet will be available in the 123 West Restaurant to purchase at per diem prices. Cash/Credit accepted.

Hands-On Lab: SIDES E-Response Gain first-hand knowledge of how an exchange works. Stop in and experience SIDES from the E-Response employers’ perspective. “Walk” through the new SI exchange to explore the flows and view the detailed questions. The NASWA SIDES Team will be on-hand, ready...

Theme: Employer Outreach Communications, Social Media & Web Presence  Learn new strategies for outreach in regard to SIDES and hear promising practices from states and integrated partners involved in SIDES-focused communication.   MODERATOR Jorie Cummis, CEO/COO, NS...

Theme: Modernizing from a Business Perspective Defining Business Rules & Requirements During this discussion, we will review the difference between functional and non-functional requirements; the characteristics of quality requirements; business rules and what drives them; as w...

Theme: Integrity Strategies / Topics Successful Practices for Increasing Employer Response Rates Many states have made ongoing efforts to increase Employer responses through SIDES. Join us in looking at the different strategies states have used to increase their response rates and t...

Theme: Exchanges / Promising Practices Determinations & Decisions and Promising Practices States, are you still sending determinations & decisions by mail?  Employers, are you trying to fax appeals?  Listen in as we discuss the Determinations & Decisions exchan...