Learning and Training Design, Development and Delivery

Empowering the Workforce Through Smarter Learning

We help organizations across the workforce system build the skills they need to succeed. With decades of experience and a deep understanding of workforce development, our training programs are designed to be practical, easy to use, and built around real-world needs.

Our learning solutions follow the latest federal guidance and reflect proven best practices from across the country. Learners consistently report high satisfaction, measurable skill development, and improved on-the-job results.

We offer flexible, customizable training, backed by cutting-edge technology, a user-friendly learning platform, and a growing library of digital resources. Known for our reliability, responsiveness, and collaborative approach, NASWA delivers high-quality training - on time, in scope, and within budget.

Let us help you turn learning into impact. Partner with us to build a stronger, more capable workforce.

Our Services

NASWA offers a full suite of adaptable and ready-to-use learning and development services designed to strengthen workforce programs. Whether you're building internal training capacity or delivering large-scale instruction, we’re here to help.

Training Design & Delivery

• Virtual Instructor-Led Training (VILT): Design and development of virtual training materials for instructors and participants, with flexible delivery options – sessions can be facilitated by our expert instructors or led by the client’s own team. Includes persistent virtual classroom setup for seamless access and engagement.
• In-Person Training: Curriculum and materials for in-person sessions, delivered by our expert instructors.
• Online Learning Development: Interactive, accessible courses built around adult learning principles—ideal for flexible, on-demand training.
• Blended Learning: Combine virtual, in-person, and eLearning elements into one cohesive certificate-based program.
• Micro-learning: Bite-sized lessons that deliver just-in-time learning for busy professionals.
• Customized Training: Design and development of custom training products and materials to support online and in-person delivery.

Digital & In-Person Training Events

• Video Production: Engaging, instructional videos designed to simplify complex topics and improve knowledge retention.
• Workshops & Conferences: Facilitation of in-person and virtual training events, including pre-conference sessions, workshops, and partner events.

Strategic Learning Solutions

• Custom Needs Assessments: Tailored assessment to understand your organization's specific goals, challenges, and training needs.
• Curriculum Mapping: Align training to job roles by analyzing job descriptions and identifying skill gaps.

Capacity Building & Consultation

• Training Strategy & Capacity Building Consultation: Expert guidance in enhancing internal training practices through industry best practices, while building in-house capability by assessing skills, identifying gaps, and developing effective learning programs. Train-the-Trainer: Hands-on workshops that equip your staff with instructional design skills and adult learning theory.
• Learning Management System (LMS): Consultation, assistance with requirements gathering, and other services in support of procuring your own LMS, in addition to the ability to configure and host a custom LMS domain to housetraining, issue certificates, and track learner progress.
• Knowledge Management Consulting: Support for organizing, sharing, and sustaining internal expertise.

Our Work

Expand the dropdowns below to discover project highlights and explore what has been accomplished!

Integrity Data Hub Training Development Project

Client: U.S. Department of Labor – Integrity Center | Nationwide | 2023–Present 

We developed a specialized  certificate program to train state unemployment insurance (UI) staff, IT personnel, and administrators on the use of the Integrity Data Hub (IDH) – a secure, multi-state data system that helps to detect and prevent fraud by cross-matching UI claims with known or suspected fraudulent activity. The training equips participants with practical skills for interpreting and managing IDH results as part of a broader fraud prevention strategy. With over 500 learners enrolled to date, the program has received strong reviews: 100% of participants would recommend it, and nearly 90% say they plan to apply what they learned to their jobs. 

Behavioral Insights Curriculum Development Project

Client: U.S. Department of Labor – Integrity Center | Nationwide | 2021–Present 

We developed a 17-hour eLearning certificate program to introduce state workforce agency staff to the fundamentals of behavioral science and how it can be applied to unemployment insurance (UI) integrity challenges. The curriculum covers key concepts, practical use cases, and includes a custom Behavioral Insights (BI) Toolkit designed to help UI staff apply human-centered strategies to influence decision-making and improve program outcomes. Early results show strong impact, including 97% of participants reporting that they would recommend the training to their peers, and over 70% reported improved job performance. 

Model Communications Package Project

Client: U.S. Department of Labor – Integrity Center | Nationwide | 2020–Present 

We developed a suite of plain-language communication tools to help state workforce agencies improve claimant and employer understanding of complex unemployment insurance (UI) program requirements. Designed for 8th-grade reading comprehension and adaptable across states, the package includes educational videos, handbooks, and quick-reference guides delivered via email or text. These resources aim to boost compliance and reduce errors by making key information more accessible. The Claimant Education Video alone has been customized by over 15 states and translated into 10 languages, with handbooks adopted by multiple state agencies nationwide. 

Fraud Investigations Curriculum Development Project

Client: U.S. Department of Labor – Integrity Center | Nationwide | 2017–Present 

We developed a comprehensive UI Fraud Investigations certificate program to equip state workforce agency staff with the skills needed to investigate a wide range of fraud scenarios, from individual claimant fraud to complex identity theft and employer schemes. The training includes three in-depth eLearning modules, a virtual instructor-led course, and three interactive eSimulations featuring real-world case studies. Designed for both new and experienced investigators, the program has reached over 5,000 learners nationwide. Results show strong impact, with 98.9% of participants reporting they would recommend the training to their peers, and 96.5% plan to apply the skills learned to their jobs.