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ETA 581 – The Montana Experience

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Sandy Bay's (Montana Department of Labor and Industry) presentation from the ETA 581 Contributions Operations Reporting: If You Don’t Get it...You Don’t Get it. (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

ETA 581 Contribution Operations

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Patrick Holmes' (USDOL) presentation from the ETA 581 Contributions Operations Reporting: If You Don’t Get it...You Don’t Get it. (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

New Hampshire Worksearch Best Practices

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Dianne Carpenter's (New Hampshire Employment Security) presentation from the Worksearch and RESEA Best Practices (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

Texas Process - UI Claimant Work Search

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Chuck Ross' (Texas Workforce Commission) presentation from the Worksearch and RESEA Best Practices (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

Nebraska’s Reemployment Strategy

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Nellie Spangler's (Nebraska Department of Labor) presentation from the Worksearch and RESEA Best Practices (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

Managing Performance - It Starts with the Call Center

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Jim Hegman's (Minnesota Department of Employment and Economic Security) presentation from the Customer Focused. Performance Driven.(UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

Contact Center Self-Service & Unique Partnerships

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Warren Lenfant (Florida Department of Economic Opportunity) presentation from the Customer Focused. Performance Driven.(UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

Innovative Strategies in Managing Call Center Activities, Customer Expectations and Meeting DOL Performance Standards

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Ryan West's (Iowa Workforce Development) presentation from the Customer Focused. Performance Driven. (UI Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.

Federal Issues and Conformity

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Jim Garner and Suzanne Simonetta's (USDOL) presentation from the Federal Issues and Conformity (Legal Track) workshop at NASWA's 2017 National UI Directors' Conference and IT/Legal Issues Forum.