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Find your agency's strengths and gaps, choose your starting point, and set your action plan with this Workforce Information Technology Digital Transformation Roadmap.

This document provides insight on: FCCC Record Types UCX Decision Tree FCCC Responses and Processes

This document provides more insight into how to: Create an FCCC Type 1 - 6 Data Entry Account Create FCCC records Search and edit FCCC records

This Liable Agent Data Transfer (LADT) training will provide an overview of the Liable Agent Data Transfer, related processes and procedures, and a high-level summary of SWA’s and Federal Partners use of LADT.

The purpose of the Model Claimant Handbook is to provide a guide for states that want to simplify and update their claimant handbook. The Model Handbook draws upon behavioral insights and document layout best practices to assist states in producing a handbook that is easy for claimants to ...

NASWA supports states’ efforts to ensure the workforce system meets employers’ needs for a qualified workforce and promotes high quality employment and careers for workers. As administrators of the critical safety-net of unemployment insurance, NASWA members are in a unique position to rec...