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Concurrent Session: State Technology Efforts & SIDES Overview
“Knowledge is power, knowledge shared is power multiplied!” ~Robert Noyce.
Be a part of the discussion, as state representatives provide updates on current technology projects, promising practices and lessons learned.
Following state updates, NASWA staff will be sharing successful practi...
2020 Workforce Summit & UI Directors' Conference
WE'RE GOING VIRTUAL!
For the first time ever, the NASWA Workforce Summit & UI Directors' Conference can be enjoyed from the comfort of the nearest computer or smartphone!
VIRTUAL MEETING INFORMATION: Zoom Meeting Links for each plenary and breakout session will be provided under t...
IT Systems & Processes by Willem Pieterson
The role of (digital) technologies in back-offices and the underlying processes. We focus on digitalization and integration of systems, new IT applications and plans in this area.
Service Delivery
The role of (digital) technologies in front-offices; service delivery and customer contact...
Data & Measurement by Willem Pieterson
The role of data and measurement. It breaks down in three key sections: (i) setting goals and defining key performance indicators to measure the PES’ performance; (ii) collecting data, either by extracting it from IT systems or otherwise; and (iii) the use of analytics to analyze data and ...
Public Employment Services: Working Toward the Future
Develop a road map to advance the areas of success for Public Employment Services. Understanding employers needs, good quality and well trained staff, digital technologies and managing performance of services to employers.
Closing Remarks
David Rosas, SCL/LMK
Dulce Baptista, SCL/LMK
