The Aligned Case Management Institute
Overview
The Aligned Case Management (ACM) Institute, an initiative facilitated by the United States Department of Labor Employment and Training Administration’s Office of Workforce Investment (OWI) and NASWA’s Workforce Information Technology Support Center (Workforce ITSC), invites state teams to join a series of interactive sessions aimed at transforming and aligning case management systems.
The mission of the ACM Institute is to enhance service delivery and customer experience within the public workforce system through the creation of a replicable framework and an on-demand toolkit of resources, leveraging interoperable data and modern technology. Participants will have the opportunity to collaborate with industry leaders, prototype potential solutions, and design a state-specific action plan, contributing to the broader goal of modernizing workforce development practices.
Participants will be required to convene in four sessions and additional state-specific sessions.
Session Dates
- Session 1: September 19 (2:30 p.m. ET)
- Session 2: October 5 (1:00 p.m. ET)
- Session 3: October 12 (1:00 p.m. ET)
- Session 4: October 30 (1:00 p.m. ET)
- State Specific Sessions: Week of November 6
Self-Nomination Due Date
Self-nominations will be accepted until August 18, 2023, 5:00 p.m. ET.
Self-Nomination Requirements
Every self-nomination must include the following:
- A signed letter of interest and commitment from the leading organization's executive director or equivalent addressed to Tiffany Smith, Enterprise Program Advisor, Office of Workforce Investment, U.S. Department of Labor.
- Signed letters of commitment from all partners that will be participating addressed to Tiffany Smith, Enterprise Program Advisor, Office of Workforce Investment, U.S. Department of Labor.
- The name of the person who will lead the state’s ACM Institute efforts, along with their title, organization, office address, phone number, and email address.
- The names, titles, agencies, and email addresses of other planned ACM Institute team members. It is strongly encouraged to include team members across WIOA programs/agencies.
How to Self-Nominate
Submit responses to the following questions in a Microsoft Word or PDF document, along with the letters of interest and commitment, via email to witsc@naswa.org. Responses are required for all questions.
- Letter of Interest and Commitment from the Leading Organization's Executive Director or Equivalent
This letter should not exceed two pages.
Please submit a letter of interest and commitment from the executive director or equivalent of the leading organization that will spearhead efforts. The letter should demonstrate a full commitment to participate in the Institute's activities and timeline, including the four virtual convenings and internal state convenings. - Letter(s) of Interest and Commitment from Partnering Organizations
Each letter should not exceed two pages.
Please submit letters of interest and commitment from all partners that will be participating in the ACM Institute. Each letter should demonstrate the partner's full commitment to participate in the Institute's activities and its timeline, including the four virtual convenings and internal state convenings. Partners may include other WIOA Title partners, as well as partners from the human services realm, such as TANF, SNAP and Medicaid. - State Description
Response for this section should not exceed two pages.
The purpose of this section is to provide a description of the state’s current state of alignment. Responses must include information from participating partners.
• Provide a brief explanation on the diversity of types of case management systems used within the state.
• Detail known gaps in customer experience or implementation capacity.
• Summary of existing related project(s) in process or new project(s) your state is interested in starting.
