The Aligned Case Management Institute
Overview
The Aligned Case Management (ACM) Institute's mission is to aid states in aligning their case management systems, enhancing holistic service delivery and improving customer experience within the public workforce system. Through the Institute, participating state teams have gained valuable insights and helped shape innovative case management practices. A second cohort is underway with a select group of states.
Built on lessons learned and best practices from the first cohort, the newly released ACM Toolkit provides practical frameworks, resources, and actionable guidance to help states align their case management systems and improve service delivery. Stay tuned for additional resources and insights, and explore the valuable lessons captured in the Toolkit to support your state’s case management efforts.
ACM Toolkit
Developed by the first cohort of the ACM Institute, this new toolkit supports states at any stage of their ACM journey, from the planning phase to a system redesign. It includes a six-step digital transformation roadmap, practical tools and real-world examples from participating states.
