Program Manager (AJC)

DC Department of Employment Services

May 19, 2026

Overview

The Department of Employment Services, Workforce & Federal Programs Bureau, is seeking a highly qualified, data-driven Program Manager to support the American Job Center in full alignment with U.S. Department of Labor standards, requiring advanced expertise in the Workforce Innovation and Opportunity Act (WIOA) including Title I and Title III, with a strong emphasis on data analytics, performance accountability, and compliance oversight.

Duties

Plans, organizes, and supervises the operation of a program(s) and its activities in accordance with the mission and goals of an agency
Develops new programs to support the strategic direction of the agency
Advises and consults with administration/division managers
Meets with appropriate staff to identify and resolve problems or conflicts
Makes or recommends final decisions regarding policy, operations, and administrative procedures of the program.
Develops, implements, and maintains procedures, administrative monitoring practices and controls in order to obtain smooth and effective operation of a program(s)
Coordinates work activities of the program to prevent delays in required actions or to improve programs or services
Assists in the identification, development, and implementation of departmental goals, objectives, policies, and priorities
Assists in the determination of resource allocation and levels of service according to established policies

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