Exploring Common Intake & Referrals: State Roundtable Insights
Workforce Information Technology Support Center (Workforce ITSC), in collaboration with the Employment & Training and Technology Committees, hosted a virtual roundtable to explore Common Intake and Referral technology and processes. Workforce leaders from Arkansas, Pennsylvania, and Utah shared their innovative solutions to streamline services and improve customer experience.
This collaborative session brought together over 170 members from 41 states and the District of Columbia. In attendance were state workforce agencies, local boards, service providers, and partners who engaged in discussion around strategies for streamlining intake and referral processes across WIOA programs.
Highlights:
- Arkansas showcased CiviForm, a platform designed to simplify access to government and community services, while reducing paperwork and integrating with Arkansas JobLink.
- Pennsylvania introduced its Digital Common Intake Form for a consistent statewide customer experience.
- Utah demonstrated UWORKS, a unified case management system enabling cross-program eligibility and seamless referrals.
Key Takeaways:
- States are leveraging technology to simplify intake processes, improve data sharing, and enhance customer experience.
- Collaboration between workforce agencies and partners is essential for connected services.
Access Workforce ITSC Tools and Services:
Workforce ITSC, in partnership with U.S. Department of Labor, is committed to supporting all workforce and education system partners as they work collaboratively to meet current and future customer needs through the effective use of data, technology, and digital age practices.
To learn more about how the Workforce ITSC helps states modernize intake, referral, and service-delivery systems through technical assistance, procurement support, and shared best practices, visit www.naswa.org/witsc.
