Workforce IT Support Center 2025 Year in Review and What's Next

WITSC provided targeted advisory services to help states plan and implement modernization efforts that improve service delivery, strengthen data quality, and reduce fragmentation to drive better outcomes.

Indiana Workforce System Modernization Support

WITSC provided the Indiana Department of Workforce Development with modernization readiness support, including environmental scans, co-enrollment assessments and executive workshops on change management, designed to strengthen organizational capacity for future RESEA and Wagner Peyser system transitions and inform similar efforts in other states.

Texas WIOA Data Quality & Federal Reporting Advisory

The Texas Workforce Commission (TWC) partnered with Workforce ITSC to strengthen its federal reporting processes and ensure compliance with U.S. Department of Labor standards. Workforce ITSC conducted a targeted analysis of data workflows that generate the Participant Individual Record Layout file for submission to the Workforce Integrated Performance System.

Colorado User Acceptance Testing Training

WITSC delivered in-person training to the Colorado Department of Labor and Employment for 78 staffers preparing for user acceptance testing of a major new case management system, reinforcing technical readiness and quality assurance skills.

Aligned Customer Centered Ecosystem of Supports and Services (ACCESS) Initiative

ACCESS, an American Public Human Services Association (APHSA) and WITSC initiative, completed Phase 1 on March 2025, delivering a draft Technical Assistance Roadmap to Gates Foundation . Key project resources including customer journey maps and an agency readiness assessment are now available on the Roadmap to ACCESS website. Phase 2 will provide three cross-sector state teams with technical assistance and innovation funds to develop data-enabled solutions to create cohesive services across the health, human services, and workforce ecosystem.

Peer Learning: Virtual State Roundtable Series

WITSC brought together workforce leaders nationwide through two virtual state roundtables. An Eligible Training Provider List Roundtable drew more than 149 participants from 45 states to explore system approaches, compliance, measurable skills gains, renewals, and credentialing, with demonstrations from Nevada, Michigan, and New Jersey. A separate Common Intake and Referrals Roundtable engaged over 170 participants from 41 states and the District of Columbia, featuring state-led discussions on streamlining intake, referrals, and customer experience across WIOA programs.

WITSC investments in workforce system capacity support expanded access to skills and responsiveness to technological changes, prioritizing AI readiness, digital tools, and career mobility.

Workforce eLearning Offerings

With 32 on-demand lessons, expanded certificate offerings, and 830 learners from 51 states and territories, the Workforce Academy continued to support skill-building in areas such as business analysis, digital transformation, and technology planning. Participants reported significant knowledge gains, strengthening state capacity to manage modernization and design customer-centered solutions. All eLearning is available at no cost through Learning.

Aligned Case Management Institute (ACMI) Cohort 2 and Toolkit Release

The second ACMI cohort brought together 111 professionals from Louisiana, New Jersey, and Massachusetts representing workforce, education, and human services programs. Using a Human-Centered Design approach, states prototyped actionable improvements to case management processes and shared their work with the Workforce ITSC Steering Committee.

 

An updated ACM Toolkit featuring new best practices and cohort insights was released in Fall 2025.

AI and Digital Skills Development with Microsoft Philanthropies

WITSC partnered with Microsoft to deliver AI training to thousands of frontline staff and organizational leaders, integrating generative AI awareness and workforce-relevant digital skills for practitioners. The partnership also generated practitioner guidance tailored for career coaches.

WITSC expanded and refined tools that help states understand their technology environments, benchmark modernization progress, streamline procurement, and access proven practices.

State Technology Profiles Dashboards

WITSC updated dashboards tracking 290 unique state systems deployed across workforce, unemployment insurance, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs, enabling states to identify modernization progress, vendor usage and inform strategic planning.

Procurement Portal

The portal now includes over 909 procurement artifacts, helping states simplify RFP development, understand vendor history, and align procurements with modernization needs.

Solutions Marketplace

The Marketplace grew to 109 offerings, streamlining state access to vendor solutions and accelerating procurement alignment with program needs.

Workforce Technology Collection - Library

With 1,705 curated resources, the collection deepened access to state-relevant toolkits, case studies, and research, energizing knowledge exchange on data and technology practices.

As the workforce system evolves in response to shifting labor markets, emerging technologies, and employer needs, WITSC will continue helping states build modern, responsive, and data-informed systems that put jobseekers and employers at the center of service delivery.

• Get started: Explore no-cost learning and modernization resources at the WITSC webpage.
• Partner with us: Email witsc@naswa.org to collaborate on your modernization initiatives.