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Texas Larry the Chatbot

Document
With two vendor partners (Accenture and Amazon Web Services), the Texas Workforce Commission (TWC) launched a cloud-based automated virtual assistant/chat bot to engage Texans in a new way. Agency staff and vendor partners met the challenge of setting up the bot in just four days. It is

Texas Virtual Lobby

Document
With a surge of new and unprecedented levels of unemployment insurance (UI) claims due to the COVID-19 pandemic starting in March 2020, the Texas Workforce Commission (TWC) recognized a need to manage the overwhelming demands being placed on its self-service UI application, Unemployment Be...

Veterans Affairs Committee Meeting September 21, 2023

Meeting
The Veterans Affairs Committee's next monthly virtual meeting will be held Thursday, September 21, 2023, from 10:30 AM to 12:00 PM ET. Please contact Lori Adams for details on how to connect to the meeting.