Search

Texas - Things are going well with their new chat bot. The bot is a chat bot powered by AI and not live chat supported by staff. From April 1-7, 2020, the chatbot helped 205,619 people and answered 521,990 questions. They update the chat bot every few days with new questions based on the q...

View the questions received from the Texas Workforce Commission's chatbot so far.

On Point's COVID-19 UI System Response

On Point Technology Chatbot Brochure

Theme: Exchanges / Promising Practices Separation Information & Promising Practices Learn how to take advantage of the Separation Information Exchange as an integrity tool and discover other promising practices in using the exchange.   MODERATOR Tyler Smith, UI Tech...

Call Centers and Call Center Staffing Resources

TCS's COVID-19 UI System Response

TCS's COVID-19 UI System Response

TCS's COVID-19 Solution