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The NASWA Integrity Center has been traveling the United States to observe state efforts and provide valuable insights in reducing the improper payment rate. This panel will take a deep dive into understanding how the improper payment rate is calculated and promising practices aimed at red...

Speakers Ellen Golombek, Deputy Executive Director, NASWA Jerry Pectol, UI SIDES Director, NASWA Jamie Abbott, Program Manager, UI SIDES, NASWA

Remember when faxes were busy, mail rooms were behind, and employer calls were flooding the phone lines? The last recession put the need for automation in the spotlight.  This session will highlight some of the barriers employers face and promising solutions. Moderator  Lynsey ...